User Reviews for Hulu: Stream TV shows & movies

4.6 out of 5

1.4M Ratings

3 years ago, Ebbyrich

Issues with opening my app since the latest UPDATE

My app literally won’t work at all any more doesn’t even go to load it automatically closes out in the same instant I am trying to go in it literally no next screen shows or anything I mostly use it on my phone so it’s a bummer that there’s nothing I can do to get my app to work so here I am trying to get in the right contact with someone for this issue to be fixed I tried everything possible on my end every other network is working perfectly fine on my phone so I know it’s not my device thank you other than this I haven’t had any issues with the app as long as I’ve been using it that’s why I assume it was the latest update cause it didn’t start happening until then

1 year ago, FhdhshdjzjZhsbxhx

even worse after newest update if that’s believable

the screen flip to landscape doesn’t always work and before it goes to full screen, I often change the show my accident because you guys insist on showing a list or que of shows beneath the playing video it’s really frustrating when a show just randomly changes because i accidentally touch somewhere i didn’t meant to by adjusting the angle of my phone just to get the screen size larger and make it actually go to full screen. On top of that problem, I can’t tell you how many times i have started watching a show by hitting next only to realize that the app has started me several episodes back and doesn’t track the episodes i have just watched instead of tracking the few i watched the night before it just starts me wherever it thinks i left off. And with the newest update, now I literally have to go to setting and choose the best quality streaming option when i am not on wifi or the audio will not work in the app at all. I usually have to do this several times to get it to actually work, and I have to do it anytime i start using the app off wifi. Why don’t your settings work correctly, why does this bug exist have not enough people reported it or does the developer team not care lol. So BUGGY almost as bad as the HBO Max app.

2 weeks ago, toca girl named Bella

Why do we pay for adds?

This streaming app is like any other app but we have to pay a subscription just to end up watching adds every 5-10 minutes, this streaming app is seriously starting to seem like those little games that play an add every time you do something. Not just that, I sat watching adds for 2 whole minutes just for it to give me another minute of adds once again? How “glitchy” can it be?! I’m sure there is a better way to earn money than just playing adds mid way of each episode/ movie we try to watch. There are so many other streaming apps that don’t play adds that are actually worth paying a subscription for, if you need the money that badly attests reduce the amount of adds. Even when you try to rewind a part you missed it plays adds after a minute or two, not just that but it seems like the adds always play when something interesting is about to happen, I wanna feel the excitement and suspense without getting interrupted by the same adds that play over and over again. Yeah the subscription is cheap, it is not all worth the money, might as well watch live tv if you wanna see commercials all day. I only got a free trial for my birthday and I’m sure I will not be buying the subscription.

3 months ago, amh78703

Keeps getting worse

Don't subscribe if you like live TV. In the middle of the action it will give an error message and either freeze or it will make you acknowledge the error, it closes and goes back to the main menu. Does this every 3 minutes so I missed the results of last weeks amazing race and todays Masters. Getting anyone at customer service is impossible and requires me to log into my acct via my computer and allow them to track my location. No other company requires that just to view my own account information. It's usually optional. One of their latest error messages says the problems could be due to the internet connection but we have Google Fiber so we're very stable there. I also agree with everyone else about the ads, it's way to frequent and way too many. I don't even bother trying to watch any of their series because it's so annoying. Don't companies know no one actually watches commercials? Too easy to jump on my phone or computer or leave the room to do something else to not pay attention. So to recap, don't get this if you like watching live sports or weekly episodes. You will miss all the action at the most critical moments. Not worth the price!

1 year ago, Itsa Issa

Glitchiest streaming app out there

I constantly have issues with this app. First off, the ads will double or even triple up sometimes, you can be stuck watching over 5 minutes of ads (each saying they will last only a minute and a half) in a row for about 3 minutes of show watching time in between. Secondly, the audio will occasionally not start up when beginning to watch a show, no matter what you do to start it up it won’t begin unless you completely get out of the app or even have to delete it and redownload it. Sometimes the ads will get skewed on the shows timeline so in the middle of a scene or dialogue the ad will begin without any warning. The shows will also occasionally just be a black screen (with or without audio it depends) for the entirety of the show run time. In addition, the subtitles will get messed up and pop up way after the dialogue has been spoken. I’ve never had more trouble trying to work an entertainment app before. If you’re gonna put so many ads in this app, make sure they don’t completely screw up the show watching experience, I’ve never been so frustrated trying to watch a show.

5 years ago, wildbellelover

Make it easier to switch plans!

as a new user i of course decided to go with the cheaper plan to “try it out”. i haven’t even gotten thru the first episode of the show i was dying to watch and i’m already so over all of these ads! the option to upgrade isn’t even on the app.. i had to go log in on the web which again requires way more clicks than necessary.. although after reading reviews i guess it’s a good thing it’s not so easy because apparently you have to wait until your current subscription is cancelled which completes a month later!??? OMG! you’d think you would want to make your new subscribers experience the best.. again you should make it easier to upgrade or start everyone out with the BEST plan first.. and then give them the option to switch once the free trial ends.. just saying.. i don’t plan to cancel right away.. i guess i’ll leave it on during the free trial and use the app if i’m that desperate to watch an episode i’m willing to sit thru the same ads over and over every few minutes while trying to get thru an episode. best believe my subscription will be cancelled as soon as the trial is up! so disappointing! ugh!

1 year ago, Bubba 1992

Yay an app that we pay for that doesn’t work

Like everyone else says, listen to commercials (for an app we PAY for by the way), miss the first 5 seconds of the show we’re watching, hit rewind for 10 seconds but THEN you have to watch those 2 minutes of the SAME STOOPID COMMERCIALS all over again. This app is making me wish for cable again! Update now on top. This is getting OLD REAL QUICK! FIVE MINUTES — YES!!! FIVE MINUTES — of commercials for LESS THAN TWO MINUTES OF THE SHOW!!! And that last one was with only ONE FREAKING MINUTE OF THE SHOW LEFT! Yay. An app. That I pay for. That shows commercials that last up to 2:30 minutes every 2-3 minutes of video. This is beyond stupid. All day long today, every 20-30seconds you’re running adds for minutes and minutes. Why are we PAYING for an app that shows more commercials than the shows / movies we want to watch?! Update: more commercials than content. Literally. 2-3 minutes of commercials every 2 minutes. FREE TV IS BETTER. Continued. After 1 minute and 33 seconds of show, MORE COMMERCIALS CAME ON. 1.45 minutes of commercials!

3 years ago, jass_432

Never ending issues once again

Before I start I’d like to say that it’s pointless for us to even give them reviews on ads or anything of the sort because they don’t care and only care about making money NOT giving us good service. MANY of us have said the same thing over and over again about the ads , even years ago. 💢And it still hasn’t changed if that says anything💢. I’ll change my rate the second you change me getting ads every 3 minutes/ every time a new episode comes on or even every time it gets interesting. It could at least be every 10 to 15 minutes. It’s really annoying that I can’t even understand what’s happening in my show because I don’t get enough time to even watch it without a ad popping up. So that’s for a freaking review. ❌No I don’t recommend this app❌if you can’t afford the best plan. which I cliched the wrong one so I have to deal with this now :), because I’m not paying them $13 to $15 when they do this when you have ads. Completely ridiculous.

4 years ago, Thorned Rose Royalty

Not Accessibility Friendly

I’ve only had this app for a half an hour and I’m already so frustrated with myself for downloading it. I’m visually impaired, and while this app states that it has audio description it is impossible to use. I can’t find it anyway err on even the shows and movies it states has it, and when I go to the website to change it like it says I should it just gives me a description of what the feature is supposed to do instead of activating it. On this note, there is no way to find your continue watching. Where you can usually find shows and movies you have left off on other apps, this doesn’t have one, and if it does it need to be more easily accessible, even for beginners. It also didn’t save any of my shows/movies I clicked on that I’m interested in watching. Their “My Stuff” which I woul assume to be like Netflix’s “My LIst” only saved two of my shows I clicked on out of my eleven and one of my movies out of the eight. Over, extremely disappointed in the app and myself for having higher hopes in it.

4 years ago, Jewel Divine

PLEASE FIX, APP WONT OPEN,CRASHES EVERY TIME I OPEN IT!!!!

How strange I write a review but App Store won’t post it‼️‼️‼️‼️‼️😡😡😡😡😡 Ever since latest update of week of April 20th 2020, the app crashes every time I click to open it, it won’t open it closes fast, faster than in the blink of an eye!!! This is a paid subscription that I pay more than $130+ a month for, could the developers please fix this asap!! Why should it be necessary to leave a review and never receive a reply and for it to come this far? Don’t you get paid to supervise the application enough to know there’s this huge bug or glitch whatever it is that it won’t let the PAYING CUSTOMER watch the programming without the unnecessary stress?!?!? Will this issue ever be fixed?!?! Going on a week now!!!!!!!!!!!!!!! I don’t think you want your customers cancelling, let us know what’s going on, update us I think we have a right to know what’s going on and not be in a loophole!!!!! Way too many ads, I pay for Ad Free TV and it’s way too many repeated ads over again!!!! Kids filter should be updated for safer TV!!!!!!

3 years ago, DjinnAE

Latest update crashes instantly

Happening again. For a week now the app instantly crashes. Didn’t get any refund last time when it did it for nearly a month. Doubt I’ll get one now. This was my first streaming service but have enough others now that it’s time to delete. The app itself is pretty good. Wide selection. Annoyingly doesn’t have a skip intro feature and when playing picture in picture it won’t immediately load next episode but these are small things. Most recent update has screwed the pooch. Instantly crashes as soon as you open it. Have tried power cycling, deleting app and reinstalling. Please fix. Kind of annoying that subscription apps often take a long time to fix these things (looking at you HBO) but don’t give any refund on their monthly charges. A few days is understandable but it should extend your next billing date. Paying for an unusable service, especially when stuck in isolation with limited options for entertainment is not good.

10 months ago, Eyes_on_Mountains

Buggy

Shows are good but delivery is buggy. I’ve only subscribed to version with commercials: coming out of commercials the sound is usually out for the 1st ~3-5 seconds, if you feel the sound was important & you rewind, it will make you watch all the commercials again (& the sound will likely be out on the other side of the commercials again— so there is no way to hear that part). Sound never goes out during the commercials (their priorities are clear). Sometimes a block of commercials will be presented & there will be a challenge loading the show after the commercials & the app will give up, if you restart it you definitely watch the same commercials, but you only maybe get to watch the show. Seems like the obvious fix would be to get the commercial-free version, but the difference in price is pretty steep & if they do such a poor job of delivering the cheaper version I have little confidence they would be able to provide an adequate premium product.

7 months ago, LilHonu1

Love the content, HATE the interface

I don’t understand why I can’t just remove shows from “continue watching” - there are so many shows I’ve watched but for whatever reason still appear in the “continue watching” section, regardless if I watch till the very end of the credits or fast forward to the end, it just sits there. I like the immediate start of the “next episode” feature when I am binging a series but why does it randomly start another show when I finish a series or movie? That new show is now stuck forever in my “continue watching” purgatory. Using “remove from watch history” isn’t the solution because I do want episodes/movies I’ve watched to note that. Most other streamers give you the option to remove/edit shows. Please fix this.

6 months ago, ivankaram

For sports on ESPN, not good

Many very frustrating glitches and bugs. We tag many sports on ESPN+ into My Stuff. After the game is over tho the game does not appear in My Stuff unless you force quit the app and relaunch. How hard is it to program a refresh of My Stuff content when I open the app? Worse, when watching the game suddenly stops and says “can’t play this content right now”, and the game disappears from My Stuff. Hours later maybe it reappears but forgot our place in the game. Now absolutely the worst, can’t use search anymore to find games and even put them into My Stuff because the search tab says “weak connection” even tho the app has a great connection and can access other content and live TV. So beguiling that they’re happy to take your money and increase the cost every few months while the app gets buggier and buggier. Please use that extra money to pay for some decent and conscientious developers!

3 years ago, rdhdcowgirl

App almost never starts on the right episode

App is super annoying! Almost anytime I leave watching a show even for 5 min when the app is still open, it can’t figure out where to restart my show! Almost always plays on an entirely different episode, most of the time 6-7 shows behind where I’m at, even in the middle of a show. I always have to search for the show again and go down the episodes till I find the one with half a bar indicating I’m not finished with that episode. Even clicking on the continue episode doesn’t work and you can’t view the other episodes unless you click on the correct show square since the show comes up in your keep watching and as a show on the homepage, yet keep watching doesn’t allow you to view all episodes. It’s super annoying and makes me want to go back to only Netflix

6 days ago, ThomsSchuhe

A genuinely terrible app

This app is barely functional, which, for something I pay for, is absolutely outrageous. So much priority is given to adverts that the app is virtually useless. Often adverts crash the app, only to cause the adverts to then start over repeatedly, leading to over ten minutes of commercials in a twenty minute programme. PiP is basically non existent; using the smaller window so you can still use your phone while watching is basically impossible, because it can be reliably expected to crash every thirty seconds to two minutes, only to then rewind considerably when you reopen the app (especially to play adverts again and again.) If you want to use your phone at all while watching, then this app is not for you. If you want to watch a twenty minute programme without multiple crashes, this app is also not for you. Genuinely awful— honestly if there is no improvement then I’ll be cancelling my plan. No point paying for something I literally cannot use.

1 year ago, LizMan

Objectively worst streaming app

Sometimes I have to restart the app three times before it’s usable. First the main screen doesn’t scroll, then theres no sound, and consider yourself lucky if the full screen button works. If you dare to use this app with an AirPlay device, you are likely to experience: No autoplay next episode, or if it does start a new episode it just crashes instantly. If the episode ends before you can open the app and press “play next”, it crashes. Crashes if you try to use the time slider on the app instead of your device remote. Crashes if you leave the show paused for more than a minute or two. And if you’re not using AirPlay? How dare you. Random bouts of video controls not working at all requiring restart. Never remembers where you are in an episode and restarts from beginning. Also, just randomly crashes in the middle of episodes. Maybe every other episode. How a multi-billion dollar company passes off an app this awful is stunning to me.

3 years ago, AirBear407

How hard is it to make a streaming app?

A textbook display of mediocrity. Does it play your videos? Sometimes. Does it remember where you stopped your last video? Almost never. Is it easy to rewind 10 seconds to see that bit again? Sure, as long as you watch all the commercials again. I can’t figure out if the developers are just incompetent or purposely making it difficult to find your show so you have to watch more ads. The app never remembers where I stopped my last video and instead starts me 5-6 episodes back. Want to rewatch a show you’ve already watched? Well get ready because it remembers when you watched episode 4 last time 3 years ago, you stopped the show during the credits, so obviously that’s where we should pick up again. Letting a show autoplay? What episode comes after episode 7? Obviously it’s episode 3 so we can rewatch all those other episodes.

4 years ago, Queen1sa

Several Problems

My biggest issue with the app is that certain episodes won’t download. For example, episodes 1-3 of a show might download then 4 will refuse to. For someone who relies primarily on downloads, this is a pain. Also, some episodes are missing entirely from certain shows. This may just be a copyright issue, but with all the other issues this app has, you never know. More recently, I’ve been having a problem where episodes I’ve downloaded won’t play. I end up having to close the app and open it again just to make the episode play. And often it won’t save my progress if I stop in the middle. Finally, when I try to remove things from My List, some shows won’t leave. It says they’re not in there anymore, but they still appear in the feed. Honestly, the only reason I’m giving this app any stars is that I enjoy the content. I would be much happier, however, if they could fix these problems.

3 years ago, Nuevitas23

Love it but a few problems

Hi there for people who read this please do download it even if there are a few problems.(and because of what I say) This app is perfect for me because their is a ton of anime and other shows though I do wish they speak English or Spanish because thats what I understand but other then that it is perfect. NOW THEN THE PROBLEMS. Sometimes the adds are way to long and I sometimes have to take breaks for off the phone because of school and then even after the add it sometimes replays and I don’t want that and when I was trying to watch an anime (Fairytale) it said we are having problems please try to refresh your screen and I did but it kept on saying that. Those are all the problems that I have so please try and fix them I will appreciate it thank you bye and have a nice day.

1 year ago, TheBeatleBrain

Ads, ads, blank screens, and more ads

Worked perfectly fine until a few weeks ago. I’ve been binging a show for about a month (at least I was until this app stopped working) and it worked well up until it started only playing ads instead of the show, and whenever the ads finished it would “play” but the screen would be blank and trio out until it was replaced by more ads that were even longer. I’ve redownloaded, updated, and restarted the app on my phone countless times but it still has not decided to work. Also even if the show plays for a few minutes, it never starts out where I left off and if you try to skip ahead then it shoots you back to the beginning with more ads and bugs out again. Watching it works fine on my computer, don’t have a clue what decided to happen to the phone app recently. Hoping they fix this issue soon. Oh also, there’s no sound… Unless it’s for ads

5 years ago, Retail mobile Detail

Commercial overload

I really like the app but two things turn me off about it. The first is that when picking a show they play too many commercials. Once you pick a show they play 90 secs of commercials, then they play the opening credits for your show. Then they play another set of commercials before playing the show. Then they play 2 more sets of commercials during a show that is only 22-25 mins. After the show is over they play another set of commercials before and after closing credits. I know that it is only 90secs but this adds up and makes me disinterested in watching any shows. The other feature I dislike is that when trying to watch “live tv” even when you pick that option they will make you watch the show from the beginning. Then you have to fast forward to live tv, after watching commercials of course.....

4 years ago, Cocolattebanana

Amazing App

I find this an amazing app and do not understand why there are so many bad reviews. There are tons of shows to watch of many different genres Cartoons, Dramas, Action, Comedy and so much more. I’m sorry if you didn’t choose the right plan. There have been no troubles for me except one thing for kids I find it annoying that you can’t select a age until 13 my 10 year old can only watch shows for little kids and has been begging me to let her have TV-14 but that has inappropriate content for her. So please please make you be able to do different age ratings for kids under 13 such as TV-Y, TV-Y7, TV-G, and TV-PG. I find this a problem because my daughter can only watch kid shows. I also caught my 4 year old watching sailor moon and I am positive this is not age appropriate for her. PLEASE CHANGE THIS.

2 years ago, Nikas Zekeval

Really should be Zero Stars

Really, the ad system is completely fubared. One, the ad timer is now a lie. Ads timers are now never less than two minutes. And when that timer runs out, the ads keep going. Up to six minutes+ at times. And that is just one ad break. Really if I could find some of this stuff on sat or cable I would have to deal with less ads that way. Two, the ad timers are hard breaks fixed in the show. If the transition messes up from ad to show, and the show timer progresses while not displaying the show because it hung up at the end of an ad? If you try to rewind to see what you missed, well get ready for another four minute+ ad break because you rewound into the break. Three, the transition messes up at times, either delaying giving you the show, but the play timer is progressing and dumps you into the show at the point the hang up finally resolves. Or it resets the show to the start. Four, you can’t even effectively fast forward in case of a restart. Because the app will force you to watch each break you fast forward over trying to get back to where you are. Hit two or three, and you can run out to pick up dinner and still get back in time. Five, the ad algorithm is strange. I’m watching a dubbed anime, why do you think a Spanish language commercial will do anything but be extra annoying?

4 years ago, Hostess40

Please Either Fix Your App Or Be Truthful

Here’s addition to my last comment - we have an Internet speed up to 1 GB and my husband is a programmer/analyst for a living, so we know the issue isn’t on our end. But will you please upgrade your servers so your app doesn’t constantly idle and lose connection. We pay for no commercials but STILL get them ALL the time. Constantly buffering. I’m a teacher so I used to use this for documentaries but now whatever you did I no longer can. Don’t even get me started on your ‘Continue Watching’ section! I have shows I’ve never watched all over it and can never find the shows I ACTUALLY AM WATCHING! And what the hell is it with eliminating episodes after only watching them once?! I started watching a series, one was Nancy Drew, the rest of my family wanted to watch the older episodes to catch up and they’re gone! What the hell! This is a brand new series people! Either fix your dam app or be honest about how you have things set up! Seriously!

11 months ago, Unhappy customer-2

Horrible service

I been calling these people every month for the past 4 months always an issue with my account. They say they fix it and it’s literally a Band-Aid for the time being. Constantly having to reset my password. Can’t log in my home because it’s telling me I’m not home. Can’t watch on my phone because my home location keeps being removed. Somehow I called them and all they can say is they can give me a weeks credit when I’ve been dealing with these issues for four months now. Spoke to the highest customer service rep I can speak to and that’s all she can offer me as one week and after being on the phone for an hour, she tells me I got a call when I get home to do this all over so they can reset my home location. Worst service ever. As the time goes by their service just gets worse and worse but yet they want to keep charging more I don’t pay $100 a month to have such horrible service.

3 years ago, Dhauxjdkajdjsj4567

Doesn’t Like Chromecast

It utterly baffles me how this app can continue to be riddled with glitches in terms of connecting to Google Chromecast. This can’t be an uncommon method of viewing and yet the app cannot maintain connectivity for more than a few moments. And I don’t mean that in the sense of video disconnecting from the TV, but the app as remote quickly loses its ability to function as such. The pause function doesn’t respond on iPhone Lock Screen or on the opened app, and I have to exit out of the app to reconnect to Chromecast. This often results in either the episode starting from the beginning and thus losing my place and/or it repeats the advertisements again that I had just seen instead of resuming the episode. Again, it’s just maddening to me that this is somehow still an issue. Seems an easy thing to fix. I Don’t have this problem with other streaming apps.

3 years ago, RabekaGolightly

Wack af when it when it’s not allowed to play commercials

Ever since I paid for commercials to be off this app it’s so hard to stream on GOOGLE CHROMECAST and my iphone. It’s doesn’t stream well at all. If leave the app on my phone I have reconnect to Chromecast. Whatever I’m watching starts over. Cant fast forward until I close the app three more times while still having to activate streaming to or just watching on my phone because there’s no in picture viewing. If I close the app to take a call or check a text the app closes. Show starts all again. This has been consistent since started paying for no commercials. Idc how many updates y’all have applied they still don’t apply to my issue with this app because I still have issue on my iPhone. Regardless of the fact I have a older mode Chromecast. Every one else’s app works just fine on it accept this one. Literally.

5 years ago, dauhaz

Up next fiasco

I don’t understand the algorithm behind the episodes listed in “up next”. It is so annoying to have to exit that list and go back to “my stuff” to watch another episode every single time that I cannot give more than two stars. They’re not even in “my stuff”, and why would anyone want to watch random episodes of different shows one after the other instead of watching consecutive episodes of a show? Who does that? But that’s not even the point. I would rather see the new episodes of the shows in “my stuff” in the “up next” list than a bunch of episodes of random shows. For instance, I see the option of adding individual episodes to a list called “my episodes”, which cannot be accessed anywhere. Basically a blackhole. Why not add the episodes in “my episodes” to “up next” and give users the ability to manage the “my episodes” list? Just a thought...

2 years ago, steven h 99

Disappointed

Live, this works fine. I got this for watching soccer and football. I often need to record, and watch same day. Recording has been an absolute disaster recently with nfl games and World Cup. Recordings don’t show up. Other ones are chopped, with the endings missing. One game, they seemed to think was happening 8 hours after it was played and when I sat down to watch 4 hours after game, it said the game wasn’t played and then when it did show up, it was junk off the station. It’s frustrating, and at this point I’m giving up and moving to a different service. I’ve used competitors before and not had this much an issue. Don’t get me started on the gui, also. It’s difficult, but I’d deal with it if I got recorded what I wanted. Maybe this won’t matter to you, after all most people pick streaming for content. But look elsewhere if you need to record live sports. These guys are clueless.

3 years ago, nicknamesnottakenjustwanttostp

Over commercialization successful.

I’m a capitalist I get trying to squeeze a little more profit out of your service, but this is taking it too far. Then you make it worse by making FF or RR anywhere near the commercials an invitation to watch the whole set of commercials, 200+ seconds of commercials to be exact, again! Oh and you manage to get through the commercials to start watching your show and the app locks up. You have to restart the app. Then you restart your show. Remember those commercials you watched right before the app locked up? Yep. Better get ready to sit through those same commercials again. Mind you all this is on the less commercials plan that costs extra. I was really happy with the live TV plan until you went nuts with the commercials. Now you want $90 dollars a month? I can get cable or satellite for that much. I’m gonna try other services like Direct TV, PlayStation Vue or Sling. Shameful.

1 year ago, bad game terrible awful

Good

I like the app it has many shows and many more to come also has many features but paying that much is a little much for the app and a small problem is that when you tilt your phone you can see other shows but it is easy to mis click and hit another show it can be Annoying after a while but a useful feature is the play next episode button it helps a lot in shows but there is sometimes a glitch where you watch the show but doesn’t put you at a different episode when you have already watched the episode you’re on but great area thing to look at recommendations I like the layout a lot and I think this layout should be the the main layout for all entertainment apps

4 years ago, 🌸❤️❤️🌸❤️❤️🌸

SO MANY GLITCHES!

Great app, but there are a lot of bugs that need to me fixed. First off, the skip, I tried to resume an episode I was watching and every time I would go to skip back to where I was, it would restart the episode. Also, the ad problem needs to be fixed, it keeps playing the ads, then replaying them. Like it would have the ads run as normal, then replay them for no reason. Also there needs to be an easier way to change plans. Skipping is rather annoying as well because every time I skip forward or back it sends me back to where I was! It has even started to black out my screen at certain points in movies and TV shows. I’m very upset about this because all I want to do is watch a show, and it won’t let me! Please fix all of this!

3 years ago, DeyoS2020

Don’t use it!!! Worst app and customer service

Had to pick a star but they deserve zero!! Don’t waste your money! I used them 6 years ago and could never get anything to constantly play, ended up dropping their service. Decided to try them again now hoping maybe things would be better many years later and once again on two different internet providers we could not watch anything just within the week of signing up. Everything else plays just fine on our Roku and Fire stick, even live TV has no issue. Called customer service and they refused to refund me my 70 bucks because it shows on their end it has been at 100%. Interesting because all we get is “sorry not available at this time” and kicks you out constantly. Still they refused to help. Will never use them again. Learned my lesson after such poor customer service. Luckily there are way better provider apps!!!

1 year ago, SpaceOut96

Please fix

Your ads on some shows make using the app frustrating. Unexpected error occurs, I go to press play again and then the program is over and skips to an earlier episode, I back out press play again and sometimes it restarts and I have to fast forward through all the parts I watched. Other times the sound is completely off with the picture and I have to completely restart the app. I’ve also noticed that during some shows you’re missing part of the content which can be frustrating when it pops up in a later episode. Please work out these bugs, I pay for premium and I shouldn’t be experiencing issues like this nor should anyone that pays for your service

3 weeks ago, Ilikegoodapps71

New update ruined playstation version

App was adequate on playstation version prior to the june 2024 update, now while looking slightly better, the slider control bar now skips/jumps way too far forward or reverse, so just tapping to ff or reverse using tv remote control or controller jumps ahead so much you have to go back and forth to try to get it to stop even close to where you want it, before the jumps were incremental, perfect amount of skipping forward or back , actually considering dumping this service, it’s that annoying tapping ff and rev over and over and the loading bar popping up in the middle of the screen (have close to gb speeds ,wired ,so not my router) , and to top it off, getting error messages (asking me to send report that gets my identifiable info, over and over, maybe in years having this app, got a handful of error messages, now every time I use it, forcing me to restart) Way too ruin a decent app.

1 year ago, dndjfi

Tech issues galore

I have been paying for the most expensive live TV package, almost $100 a month and I have been having tech issues almost from the start. I have called them numerous times to try to get the issue fixed and nothing works. The issue is that out of nowhere, the sound stops working, I then have to get out of the app and go back in and try to find whatever I was watching again. This happens at least five times a day. For the amount I pay I should not be having so many issues as often as I do. I am tired of calling them, and they do not find why this keeps happening, and their only solution was to refund me the money and cancel my subscription. I am going to look into another service as of next month, given the fact that there are many others to choose from that happen to be less expensive. Don’t waste your money on the live tv

2 years ago, Buddha3233

Updates

Why do the updates have bells and whistles but no improvement in functionality? Now when I look at something to possibly add to my queue, when I return to the previous screen it starts waaaaaay at the beginning and I have to scroll again!! What a waste of time!!!!!! The queue doesn't update properly! I really hate to look at what I don't want to. The old version was much better. There needs to be a "revert to previous version" button for all of the updates on programs. Since when is it ok to make people use substandard products that you have to pay for? And, I will NEVER buy anything advertised because the commercials are sooooooooo obnoxious. The same commercial every time. No thanks! The November 22, 2014 update is worse now than before. And, it buffers all the time. The only streaming app worse than this is paramount plus.

7 years ago, Unholyfatman

New app design terrible

I don't normally take time out day to simply bash apps on iTunes but this new app redesign was so freaking terrible I couldn't get the bad taste out of my mouth so here I am. Tiles really guys seriously and not just tiles poor and restrictive ways to view shows I can't just get a bunch of small icons like before that give me optimal information no I need to thumb through every single tile to see anything well I guess the days of me discovering new shows is over because even browsing your data base is a nightmare so on my iPad Pro 12.9 I see 4 tiles at a time where as before I would see like 20 or more on my old iPad 9.7 inch this is absurd I advise if you do not want to lose people just in the settings simply add a legacy mode switch to the UI so us who aren't mouth breathing idiots can enjoy browsing your selection. Ah I feel a bit better now we'll back to struggling through your terrible UI which will most likely lead to me cancelling my subscription

3 years ago, justwannapostareview

What in the actual f*&k

Have you ever actually used you own app? This is the worst user experience I’ve ever, well, experienced. Nothing makes sense, nothing is intuitive, and everything is horrible. Other streaming apps have the pause button in the middle of the screen, and some even make it that when you tap the screen the show/movie pauses. Your pause button is hard to find and never works. The same with the back and forwards buttons. You really need to run this through some usability evaluation trials before pushing it out. You might find that nothing, from finding an episode of a show to scanning through a movie doesn’t actually work. And then you might find that it doesn’t work half the time anyway, and I have to restart it a few times to even watch a show I can’t find or sort through. Just a suggestion. You do have good content, and I appreciate that.

8 months ago, Vytraea

Not special needs friendly. Don't give them a cent

They have the volume for the ads at triple the volume the shows are at. They don't care if you have sleeping children or a sleeping partner in the room. They don't care if they scare the living daylights out of people every ten minutes. They don't care if you're autistic or have sensory issues or have children with sensory issues or have trauma related to sudden noises. The difference in volume is so startling, you will throw whatever is in your hand, drop the baby, and pee your pants. Everyone needs to report them to the FCC, it's really easy. Don't bother reporting it to their customer service, they are very transparent about the dramatic volume difference being a scam to get you to pay for premium- which still has ads. I love Bob's Burgers but no show is worth shattering whatever is in my hand and I'm running out of babies to fling. They take ten months to grow, you wads.

3 years ago, Non paying player

As an avid user, here are two suggestions that would make a huge difference for me.

1. Add a customizable “skip intro” button for all tv shows/series. Every tv show series’ main page needs an option to set a custom amount of time for the skip feature and also allow adjustments to the button prompt time window. This also would apply for the “play next” button. You can avoid episodes playing the next one too soon for shows with small bits at the end. You should also be able to have multiple segments for shows that play early end credits with scenes after. 2. PLEASE MAKE A CHANGE TO YOUR ADD ON CONTENT! Right now, trying to navigate HBO Max is a nightmare and needs an overhaul ASAP.

1 year ago, dragonlovergrrrrrl

AHHHHHHH

Ok so I don’t actually use this on my iPad but I downloaded it so I could write a review of what’s happening in my tv. Ok so I got it to watch modern family and mha, and every time I try to watch ANY show, it glitches and keeps loading and says it can’t play it. EVERY TIME. Usually I just have to completely go back to profile screen and my tv’s Home Screen to watch one episode of a show. But a couple times I’ve had to UNPLUG MY TV in order to watch a stupid show from this stupid stupid STUPID app. And then when I updated it on my tv I was so relieved that these problems would stop. But no, ALL THEY DID WAS MOVE THE OPTIONS TO THE OTHER SUDE OF THE SCREEN. They must not read any reviews, because from what I can tell on not just the App Store everyone is having this problem. So developers, I warn you, be better business people and read and fix what customer reviews say, or I will cry because it’s just making me more stressed.

4 years ago, Hela Odinson

Quality

I like watching my shows on my laptop. At first, the show I’m currently watching (Naruto Shippuden) had great quality but towards the end of season 1, the quality was the worst it’s ever been. It’s very pixely. I tried restarting my computer and reconnecting to the wifi and when that didn’t work, I figured if I downloaded the app on my computer, it would help...it didn’t. I checked to see the quality of other shows on my phone and laptop and they were normal. I couldn’t find anywhere else to watch the show so I just sucked it up and continued watching. However, when I checked again today (because it’s slowly eating me up) the quality on the app on my phone was just as bad. Please, PLEASE fix this on both your app and website. I’ve read other reviews with people saying they’ve been having this problem for months and it still isn’t fixed. Thank you.

4 months ago, Larkyaspen

So many commercials

Since the majority of streaming apps have raised the prices beyond what many of us can afford I decided to try Hulu’s lower price option that includes ads. It is however pretty much unwatchable given that an ad appears literally every ten minutes. It’s incredibly frustrating. Also every time you rewind or fast forward you have to watch another group of ads before tuning back in even if you just finished an ad break minutes before. In the years past when I did pay full price the app still seemed quite buggy. It’s a shame since they do have an interesting selection of programs to watch. They do not however have enough selection to justify the crazy high price point. We the consumers need to stand up and stop paying such outrageous prices until these greedy folks get the message.

8 months ago, jn3l50n

I’m starting to be really annoyed with this whole password issue. Not sure if anyone is having this same issue. I have this app on my phone and tv but whenever I try to log into one or the other, the password doesn’t work. I would end up having to “change” the password again on each platform. Just now, after changing the password on the tv at home, I’m trying to log in on the phone app and the password is not working. What is reasoning for this? Same thing happens for my family who share the account. I want to guess I’ve changed the password about 4x each week. I start changing the password to the same password as last time as I have run out of password ideas. Now, I’m too lazy to watch the show because I don’t want to go through with the password changing process again….

5 years ago, didntlikeit

$5.99 for ads and terrible stream quality

This app has great content to be able to stream. But I hate that this app has prioritized ads over streaming connection. The app lags out almost 1/5 times I’m trying to watch something after an ad plays. I would say it might me my WiFi or data connection but Netflix doesn’t have this issue at all. All ads play perfectly but the content when streaming times out all the time. I pay $5.99 for tv like experience with all this content and the only real experience I’m getting is ads that I’m apparently paying for. I’m ending my subscription because this company puts advertising over quality of streaming which is what I had hoped to pay for. I don’t mind ads here and there. But I don’t want to watch ads every time because the app crashed on the streaming connection with pop up errors because only ads work. The app never crashes during an advertisement. Why is that?

7 years ago, tilleyrs

Swipe to fast forward has got to gooooo

I'm the kind of person who touches their screen constantly while watching a show, whether it's to check the time or to wipe a smudge or see how far along in the show I am. With your "swipe anywhere on the screen to go forward or backwards" function, I am constantly being forced to watch and rewatch extra ads, and to try and re-find wherever I was in the show before my accidental swipe. Please consider reinstating the setup with the bar at the bottom that had the button where I had to be very intentional with my tapping in order to change location in the playing time. This will make using your platform much easier on my mental health, and on my phone that gets hurled across the room every time I shoot forward 10 minutes in an episode of The Mindy Project and get stuck with an extra 120 seconds of Chevy commercials. I beg you.

6 years ago, Moni.Moore

Please fix....

I don’t write reviews but enough is enough. Please back to the old interface but this one is horrible. FF/RW, HORRIBLE! Whenever I “start watching” a show like Will and Grace, I’ll watch two or three episode and I’ll close the app. When I go back in to pick up where I left off, not only is the show not at the top of my stuff (it’s at the bottom) but it doesn’t save my progress, so I don’t know with episode to start with... The updates are ruining this app... The app was working fine until y’all started “fixing” it. AND ANOTHER THING, sometimes the next episode won’t play unless I come completely out of the show and go back in and then I have to remember which episode it is... I see all of these reviews that go back months, why are we still having these same issues months later... I like your service but will not continue to pay for a service that has been jinky for MONTHS, not days or weeks but MONTHS. PLEASE DO BETTER!

4 years ago, JoeFlyer1234

Well made app for the most part

For a mobile app it’s done quite nice, in my opinion easier and quicker to use than something like the mobile Netflix app. However there are some strange caveats. The app sometimes whites out (on my home screen the app will be there but the logo disappears and I can’t even load the app by clicking on it). This usually resolves itself after a bit. This is the only app I have that exhibits this behavior. Additionally, if you’re watching a show and lose internet connection, especially during an ad, the episode might start from the beginning when you get back to a good connection. It’s happened to me once and I’ll see if it happens again. Other than those two bugs it’s been a pretty smooth experience.

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