User Reviews for GEICO Mobile - Car Insurance

4.81 out of 5

4M Ratings

8 months ago, Serious_Lee_

They care and saved me money

I am a real person and this is my story. I have had geico for 4-5 years. It’s something you have and hope you will never use. I was a passenger in a car when I got into a horrific car crash. Geico helped me go after the other insurance company and win. They got my medical bills paid and my rehabilitation. It took a year to get back to full health. I Even had enough left over to get another car. When my car catalytic converter got stolen. Insurance covered it. When my car broke down due to overheating. Insurance covered it. They always find ways to save me money and if you call you get a real person. I am thankful for this company. In this economy nobody can beat their prices. You don’t think about it but when I needed them geico was there. They picked up the phone, greeted us and we said we had been in a crash. The first thing they said was let me call an ambulance, where are you and is anybody injured. The level of empathy was incredible. I honestly expected a sales pitch or an upsell, but they came through. They helped us get through a tough time, and I won’t forever be grateful. Thank you Geico for recognizing we are people and we need help.

4 years ago, can I use the app now?

Not easy to navigate

My policy was about to be canceled because the expiration date on my debit card has changed. When this happened in June I updated the account for all of my bills and online purchases. Including Geico! I had assumed my bill was being paid automatically as it had been in the past and there’s absolutely no reason it should not have been. But I received an email that I was about to be canceled so I logged onto this app.I went to pay my bill and I noticed popped up that I must change the expiration date. Easy enough right? No no no no no no no not easy at all! I repeated this psycho about seven or eight times where it allowed me to change my expiration date and then I went in and clicked pay bill and it said the expiration date has expired change your expiration date and I played goofy again and again and again!!! I went to the settings but I couldn’t find payment methods. I finally found something that gave me the option of a credit card or checking account but not the option to change the expiration date on my debit card. Finally by random and I mean random not intuitive clicking and clicking through and clicking through I came to a page that allowed me to put in a new expiration date. My bill has been paid the entire process took me about 20 minutes. I gave you another couple minutes of my Saturday to write/dictate this message in hopes that you improve your system for other customers. Thank you

3 years ago, Marcia Lunsford

Great company

This is the first time in 30 years I have had an insurance company that actually seems to care about me and want to take care of us and our vehicles. It is very easy to make payments to them. It is very easy to turn in a claim. Their app is user-friendly and you can do almost everything you need to do on it. My husband totaled his car a few months ago. I was astounded at how easy the process was to get it all taken care of. From the accident site we went straight to a rental car agency and they already had a rental car set up for us. Within five days they had our totaled car assessed and a day or two later automatically deposited the money into our account. No waiting for a paper check. The process was very smooth and I will definitely stay with Geico. I would also like to mention that I have had Geico for the last several years and should have put in a review sooner. In the last couple years I have talked to multiple customer service agents and have never spoken with somebody who was rude or condescending. They have always been professional and very courteous.

3 years ago, pepps60x

Geico Misrepresented and now I’m out of work.

Geico misrepresented a payment on my account and my account went negative while I was experiencing financial hardship. I made sure on two different occasions that my account wouldn’t be charged, and I was told “Not to worry”. A few days later, my account was charged and my account was overdrawn. I understand my bank account is my responsibility, and I was making it my responsibility by communicating with Geico to make sure they wouldn’t charge my account. Geico now tells me that it will take several days for the $$$ to be credited to my account. I made sure to follow the steps I needed to take; Geico misrepresented themselves, and did not take consideration of my situation. This wouldn’t be such a big problem if Geico actually followed through with what they said they were going to do… I now have to call off an entire weekend of work where I can’t get paid. Why you ask? Because I can’t put gas into my car and drive to work this weekend. I work as a DoorDash driver; so I NEED gas in my car in order to work. I have zero credit and I have no friends or family that can gift me funds. I am doing the best that I can, and I’m working very hard to get out of my financial hardships. Geico has royally screwed me, as I now cannot work this weekend or put food onto my table because of their misrepresentation. I will not be renewing my policy with them.

4 years ago, Northern VA customer

Great app, great service except for claims

Have been a GEICO customer for many years. The service and app are great. Had a minor accident a couple of months ago. Initial processing was great. The car was towed timely and we were given a rental for a month. Unfortunately, the claims process soon became absolutely painful. The underwriter was not responsive, used an inappropriate comp, and created a nightmare for us. Delay tactics and stonewalling were used to force us to accept a low settlement amount. We had to return the rental after a month and GEICO dropped the dismantled car in our neighborhood to avoid paying garage charges and without our consent. After almost 2 months of no response and upon escalating the claim internally, we were able to reach acceptable agreement. Even then, the underwriter didn’t clearly explain what we need to do nor was interested to help. I hope this was an isolated incident. Our claim processing has left me deeply disappointed in a company that I thought was a leader in the space and one of the best. Fairness and customer service for claims should definitely be reviewed and improved.

5 years ago, DJ Gadget NL

Amazing

My mind is honestly blown. I called because of a incredibly minor error on our policy, my last name didn’t reflect my name change after getting married, and I wanted to make sure it matched my license. I called Geico’s number from the mobile app, due to me calling from the app all of my info was automatically available to the representative, SUPER convenient. There was no wait time (I known thats not always possible but I’m very happy about it) the representative was professional, knowledgeable, and quick. Most importantly he was in a fantastic mood, and really seemed to enjoy his job, from a customer standpoint this was my favorite thing about this call, it was so refreshing. He changed my last name to the correct name and sent out new Vehicle ID cards and I was off the phone within 3 min. I have honestly never experienced customer service this helpful and efficient!!!! I only wish I asked his name because if I knew it I would be calling Geico to talk to a manager to tell them how great this employee is! I am new to Geico, and all I have to say is so far so good!! Thank you so much for making this easy!

6 months ago, qh4dotcom

Beware! Using this app will likely lead to an increase in your insurance premium

I just finished speaking with a GEICO representative who advised me that my renewal rate was increased and included a “DriveEasy” surcharge of $128 and the loss of a $67 “DriveEasy” discount due the data collected by this app and GEICO’s DriveEasy program. Basically what this app does is spy on your driving behavior. It collects data which is used to determine your insurance premium according to GEICO’s DriveEasy frequently asked questions on their website. So if you are driving while distracted (using your phone), frequent hard braking, don’t slow down when approaching curves or making left / right turns (cornering) and frequent acceleration then GEICO will use the “DriveEasy” data collected by this spy app to increase your premium. What makes this so unfair is that only about 10% of the time I was driving the car that GEICO insures in the United States. Most of my driving was done in a foreign country in a car not insured by GEICO. Also I do use Uber a lot and the app cannot distinguish if I am the driver or passenger while it is collecting data. So it’s quite unfair that I have to pay this $128 surcharge because I was frequently using my phone while using Uber or public transportation…for the driving behavior of an Uber driver and for not being in the United States.

3 years ago, Nickorific!

You really know, until you know!

Getting to know you have Great Insurance the Hard way. I switched to GEICO at the end of 2018, coming from USAA after 11 years. Had a flat tire on my motorcycle, just needed a 5 mile tow to work, put a new tire on when I get there, called they said you don’t have towing, what? I’m fully covered, yep...All except towing, we no longer offer in Ca? Then 2 months later, my insurance jumps 300+ for my policy, why, more expensive now. Welcome GEICO, blessing. I had you for 3 months, 10ft from my driveway, 10 mph and 30 ft away from putting down the kickstand, swerved missing a coyote and bam, hit my neighbors suv . You guys effortlessly take care of my neighbors vehicle, process my bike in less than 30 days, I’m very impressed. A year later heading home from work, lady makes an illegal left turn in front of me, launching me 35 ft over her car a landing in the road. Again, there for me again handling it flawlessly. So, you never really know, until you know! I have been sending you all my friends and family any chance I get, why...because I know.

4 years ago, Jeff made the switch

Geico cares

Geico already has some of the lowest rates out there are all of the transit employees. So great of them giving customers across the board an additional discount with their Give Back program. It’s refreshing to know big business cates about its clients. I’m not one to jump around to different carriers for better rates but when my policy came up for renewal with my local agent I questioned if I was getting all discounts I was eligible for . I had been with them for close to 14 years. When I started digging into my policy I found that I was not getting any of the discounts I qualified for. Then it hit me that because I was a loyal customer I took it for granted that they had my back . Foolish! I was out all those years of discounts. In comes Geico . When I compared rates I was in disbelief. Almost half of what I was paying , close to $900 less! Still in disbelief I went over coverage and one for one all was the same. I called my agent and was told it’s a smaller company and I was getting personal attention to my policy. Needless to say I immediately switched to Geico and so glad I did!

3 years ago, trakmasta

No help with accident

I was rear ended by another driver who also has geico. Police officers arrived and informed me I can file on as I was on my was to work , but was given the wrong information because no police report number is provided when you self report in the state of Florida.I have provided photos of the scene of the accident the other drivers license,registration, geico insurance card a print out of the transcript of the 911 called place. The other driver so called contacted a lawyer no the driver and the lawyer will not respond nor contact geico. Geico states they can’t contact them and with out talking to the other driver now there is nothing they can do for me . You cannot contact the person you insurance, I bet if he stopped paying you would continue to reach out to him. Now I have a damaged vehicle with out even an update from geico . I’ve called over and over and over for over a month waiting for a representative for over an hour each time on the phone . Wasting my time and still nothing no updates geico has given up at this point . I have been a customer for many years on and off with no accidents till I move to Florida the wild Wild West of drivers. I mean come on he hit me at a red light the proof is in the pudding. Very disappointed and dissatisfied.

2 years ago, Port Bobber

Vandalism? Service Guys say”yes.” Insurance?

We’ll see just how “customer-centric” they really are. I’ve had Geico for a long time. Never needed them for anything egregious. Car has been vandalized for about 8 months. Inconvenient seeing cabin strewn with worthless paper and glove compartment contents scattered about the cabin in the morning. Now the engine exploded after being driven from my home for one block. In previous two weeks had little cosmetic things done with the service supervisors saying car is immaculate and car, 2013 CR-V, is in great shape. Of course the “adjuster,” suddenly can’t adjust to the event being continued “over the top” vandalism. Why? Ah-Ha, Cost will be new engine. But with a series of small, acceptable vandalism events, this engine (when torn apart to discern why it finally blew up after being driven one block, Geico adjuster suddenly can’t accept continued vandalism. That would make Geico responsible for the engine replacement. Isn’t that the reason for paying insurance premiums for years? For the “biggie?” Hang on. I’ll let everybody know. Geico may not.

4 years ago, B00tY Licka

Very busy retired woman, with very active family of kids and grandkids.

My family has carried Geico auto insurance for over 15 years. The representatives over the phone are extremely pleasant and polite, reassuring and most helpful, clear and accurate. We’ve had it all, over the years, a few fender benders, luckily most serious was whiplash and policy paid all medical expenses for medical care. Someone did sue is for damages and after several years of refusing to accept settlement case dismissed. Geico assigned an extremely competent lawyer who kept us well informed. In the end they were not awarded anything and case was dismissed. Cost of coverage is cost competitive. They provide easy, quick access both online and over the phone and it only takes a call to make any type of changes to coverage, add or remove vehicles. The customer service and claims management never disappoints. The auto repair shops they refer to are A+. We have several vehicles including dump truck and large trailer, 3 cars, and a motorcycle. Everyone in my family from age 16-75 recommends Geico without hesitation.

3 years ago, lonelionessxO

1st time insured - SO grateful to Geico 🙏🙌

So as a NH resident who never had the opportunity to do Drivers Ed since my parents didn’t have the money - I’m now almost 29, with a crazy amount of demerit points against my driving record; I was feeling SO beyond helpless… So I was getting first time quotes from all the different top, middle of the road, and less known insurance companies… JUST a touch under $1,300 was the lowest premium I could find - Then Geico quoted me at $565 (1st month is including the one time $25 charge for the NH registered SR22, so naturally $540 for the remaining 5 months, at which point it’ll go down further as the later violations “age off” my driving history) which is saving me a MINIMUM of $735, when compared to the next “lowest quote”. This entire process since the DMV ordered it - has been an absolute NIGHTMARE, with a “clerical error” leading to a false suspension and ARREST as a result of; Geico made the worst month of my life just THAT much easier and I’ll never forget the care, compassion and humanity they handled everything with

7 months ago, J.D.L41285

GEICO MILITARY IS GREAT EXCEPT . . . . . . .

My wife total a vehicle 2 years ago ( first incident EVER in 6 years ) my rates double, they worked with us, they got me a new car seat and even tried to sue for my deductible ( I declined because they are good insurance ) I’ve had issues with trying to pay in the past with the app freezing and issues with getting declaration pages. I don’t agree with rates changing with policy changes that are extremely small ( adding towing and road side ) they wanted an extra $9 a month even with me having “Triple A” GEICO all in all are fair, and are a great insurance company but for someone who has been with a carrier for over 6 years SHOULD NOT HAVE RATE INCREASES DUE TO STATE LEGISLATION OR THINGS THAT THE POLICY HOLDER CANT CONTROL. KEEP MY PAYMENTS GOING DOWN EVERY 6 MONTHS WITH NO INCIDENTS, DONT TRY AND RAISE MY RATES THE LONGER IVE BEEN EITB YOU GUYS. ESPECIALLY IF THERE ARENT ANG TICKETS OF ANY KIND AND ARENT ANY ACCIDENTS. I was hoping for a lower deductible soon ( I HAVE GAP ) and you guys only pay what market for the vehicle ( LEARNED WITH TOTALING A 2022 BMW XB7 ALPINA ) so if you guys only give market value for a total and the customer holds GAP also there shouldn’t be a big jump in premium.

1 year ago, Military Guy0826

Unexplained charges

I recently moved at the end of May. Being a good customer and US citizen, I shopped around and found a lower rate with some companies but decided that Geico has been relatively good to me and would be a loyal customer. I updated my address and state insurance with an insurance rep, and my six-month rate went up, which was expected and acceptable. The first payment was 61 dollars more than the monthly charge, according to the rep and simple division (6 months total /6 ). When I asked, the gentleman said that it was a system error and it would fall off. Ok Cool. What wasn't acceptable is I logged in tonight to go over my coverage, and the good old Geico app made me aware that my account was pending cancelation due to $61 not being paid. I went ahead and paid for it. The issue is a reoccurring problem; the reps tell you one thing when it's completely different. I have had a representative on multiple occasions tell me one thing, and something turns out completely different. I am in a position where I can pay a little extra here and there to avoid hours spent on the phone, but if you are a person on a strict budget where every penny counts, I would recommend you either go with someone else or you keep a daily watch on your account

2 years ago, marieprada

Not happy customer

Prices have changed completely! I have a perfect driving record, was given a complete opposite quote if paid year in full, I mean atleast a $500 - $600 difference. I called for a quote on my other vehicle I didn’t add it however the agent added it anyway (by mistake). I didn’t find out that I owed anything more due to not paying in full by the renewal date but only didn’t pay by the renewal date because Geico is trying to figure out what they did wrong. I just so happened to go on the app & all of a sudden noticed bills being due stating if I don’t pay I’ll be canceled. I call I think they’ve got it all figured out & Geico actually owes me. So… 6-7 months down the line I get another cancellation notice saying I need to pay almost $300 or I’m going to be canceled, I call & the lady says she’ll call me back she has to get a supervisor, yet the supervisor doesn’t call me back she does & explains this situation which makes absolutely no sense!! I’m still not satisfied, still don’t feel like I owe all this money esp looking back at my bills, what I should’ve paid, what I did pay… It doesn’t add up! I sure won’t be a loyal customer anymore if they don’t figure this out. Smh Geico!

2 years ago, Broken Glass!

Broken Windshield

I recently tried to file a claim for a broken windshield, but to my surprise and because I had paid on my policy 6 months ahead of time, my policy had lapsed the month before I made the claim. I never got a curtesy call to renew my insurance. I tried to explain to customer service that the incident happened about a month before I made the claim which at the time my insurance was current. Customer service said I would have to pay out of pocket because when I filed and when the incident actually happened was about a month apart. It just so happen that the time that my wife tried to file the claim was when they’re saying our policy was passed due! I tried to explain to the claims agent that I had set my insurance up for 6 month payments and was unaware that it was time to pay again… I’m very disappointed in GEICO’s treatment of a customer who paid for 6 months in advance and just because of a technical error on the date of the actual incident and the time that my wife reported it and the fact that they were solely going on this and that there was nothing they could do… well I just don’t believe that… this is one of the main reasons why insurance companies get a bad wrap and hard working people like me hate you guys!!!

3 years ago, koree B

Poor customer service

I broke down on the 29th of October. I tried to request a tow through the app (since it was so quick and easy) I was issued a tow company not able to tow my Harley (came in a sling back) I was told by the tow company they didn’t have a truck to accommodate me. They advised me cancel the tow and call to request a flat bed. From that point on I was stuck in a vicious cycle of being routed back and forth between a phone line that was not answered and trying to send me a link to the app which prompted me to call, as I sat on hold physically 3 hours. Finally I called and paid for my tow out of pocket (over $400). Not only was I stuck on the side of the road but also was 6 other people dressed to go to a costume contest but was unable to attend because they sat with me on the side of the road. Maybe all GEICO customer service was out trick or treating their selves. I also reached out to support on Twitter that also got me nowhere. So I hope someone with the authorities to make some changes inside your company gets to read this review. Most insurance companies would have at least reached out and did a customer satisfaction check or something. I have yet to hear from this SO EASY TO SAVE 15% company. I must be paying for it by loosing customer service.

1 year ago, arisalvador

Careless!!!

be careful because initially they will be soft with their rates and everything. I’m very upset with them because I was a customer with them for more then five years or so and the one month a had problem with my bank credit they report me and left me without insurance and I had no Idea! I was on autopay but someone stole my bank card, so the autopay with them didn’t go through! But the only thing they did was send me an email to notify me who the hecks checks their email constantly and also with all those spam that you get. They didn’t bother to call me to leave me a voicemail or a text or anything! People have a lot going in their life sometimes but by the time I remembered 10 days had passed, But it is incredible that they can’t forgive you and hear your situation FOR THAT ONE MONTH!!! They just went ahead and cancelled me and report! How dare they how is this caring about your customers. I mean not even one month had passed for them to do such things! It was just this One Time…I was on autopay without missing any payment! Went I told the guy who answered He didn’t care he just sounded like a machine telling me what they did and when i told him my situation and told him i want to get back on they double the price almost $300 dollars!!!

2 years ago, PVdoc

Very clunky

This app may be ok for viewing your policy number and getting contact info for Geico, but filing claims, taking photos for estimates and handling claim process is pretty terrible. There is no way to edit or correct info if it is accidentally entered. It won’t let you change vehicle owner (assumes my husband is owner of all our vehicles). It would not let me delete estimate pictures that were not focused, etc, in order to replace with better photos (the photos are so small they look ok but once you accept them you see that they are blurry or cropped incorrectly, but you can’t remove and replace them). If you add additional photos from your photo library, the app freezes after EACH additional photo you download; so you have to close it and log back in each time (7 times in this case!). The photo feature for estimates is really just terrible. Needs so much work. This goes for the website as well. Claims process is just as bad online, same issues, just as clunky. You have to contact an agent to fix things…and good luck with that (wait on hold for 45 min just yo have the phone system hang up on you without ever talking to anyone). Disappointing.

5 years ago, rizlefoshizle

Bad faith business

Barry Bellmore, a Geico claims adjuster out of Los Angeles has tried to pressure me into taking an ultra low value for a custom order vehicle by threatening to “have to look closer & possibly the numbers will come back lower” if I don’t accept the amount offered and I keep pushing for more. This is my own insurance company, I’m highly disappointed and would not recommend #Geico to anyone, friend or foe! They will quit paying for your rental car and then notify you a few days after the fact if you don’t take their low ball offer. The claims adjuster hasn’t even correctly entered my vehicles information for a proper comparison and so far Geico has done nothing to actually correct the errors. Turns out they use mainly rental cars to develop a cars value, strip down rental cars will never have the same value as a fully loaded car that was purchased new from a dealership! This is fraud! These guys are total crooks so be forewarned and buy your auto insurance from somewhere else!

4 years ago, mostPeoplerRdumb

Good but needs work

Overall the app is good. It’s a little slow and somewhat clunky to use could definitely use some updates to the UI. My biggest gripe is with the vehicle maintenance tracking feature. It’s a great idea and I like that I can track all my maintenance in one place but it’s a pain to use. Half the time I try and access my records I’m prompted to register for a free car fax account. I then have to go back and forth until it will finally take me to “my garage”. I ended up registering for a free cardiac account thinking this would eliminate this but it lead to a bigger problem. I had been tracking oils changes etc., which I do myself, with the app which states powered by carfax and even had some records in there from previous services but, after registering a free account and adding my vehicles none of my tracked maintenance showed up on the carfax history. I double checked this on the carfax website with same result. I also had some receipts and invoices uploaded to the app and although they are there and I can view them I can’t download them to add them to the official carfax maintenance record. What’s worse is I can’t find where I can access this info on the actual GEICO website to download them.

3 years ago, Onethatisntactuallytaken???

SHOCKINGLY INCOMPETENT

I have tried for 7 months to update my address. Every single time I try to do this in the App I get “oops we’ve encountered an error”. EVERY. SINGLE. TIME. FOR 7 MONTHS. I have spoken to 5 different agents over this period and the issue has STILL not been resolved. The last 3 times I have attempted to use their online chat to speak to an agent, the entire program has crashed, forcing me to start over. I have even communicated with an agent via email, who assured me that my address would be updated. Guess what? It never was. I have just finished waiting through a queue of 44 people to speak to an agent through their online chat. When it was finally my turn and an agent started speaking to me they asked for my first and last name and when I typed it into the response field guess what happened? The entire program crashed, disconnecting me. When I tried to go back again I was then back in a queue of 29 people. That is the last straw. After the IRS, I have never dealt with a more incompetent business/organization than GEICO. They cannot even handle something as simple as updating a customer’s address. I have been a customer of theirs for years, and never ever again. Good riddance to a dumpster fire of a company.

4 years ago, tmc4325

APP for Geico Insurance

While i realize APPs are the best thing for taking care of business I find it clumsy and annoying . I liked the previous in paying my bill and going thru the app I had to fumble around to pay my bill . However I have no idea what I paid for why I have two cars I am not driving them they are sitting in the garage I own three motorcycles and I have two up and running and the other one has a flat tire but I was not allowed on your app to see that makes me wonder if I did the right thing here .... makes me want to go to another insurance company and consider looking at what am I really getting here ???? I have been w your company a long time but as technology goes sometimes things just work fine and don’t need some update if your going to do that then tell me before this is a new iitem an app for your phone and get someone on the phone and tell me how to access it ! Instead of me fumbling around and wasting time and distracting me !!!!!

3 years ago, The Diesel

App needs work

I am writing this review through transcription via iPad. I can’t see what I’m writing because I guess by writing is white the same color as the background so as you can see this app absolutely needs work. Also when I try to input my new billing information as I hit billing update it did not confirm that the changes were made so my experience with the app has been nothing short and terrible. Get some new coders that my fingertips. The results of this app is indicative of GEICO's reputation. They are far superior than any other insurance company when it comes to customer service. I have been with GEICO for over 20 years and only once have I been disappointed by a certain customer service rep that kind of rushed me through a call though she took care of me that is the least of my complaint. Other than that they have been flawless. And I would recommend geico to anyone even if you're paying slightly less because you can't get pass the customer service and the flawless process that GEICO will give you in the event that you have an accident or need assistance.

4 years ago, Sales trickery

Shady

I’m a disabled veteran on a strict budget. I use the 6 payment option for that purpose. The app said that I didn’t have a payment due in October, but since they credited me a discount due to the Corona Virus and because my policy is paid in advance I now have a double payment due in November. Again, no payment due in October, but a double payment due in November when I could have paid an October payment and stayed on my budget. When I called customer service, the rep said I could fix it if I got on autopay. I feel like the app misled me to give customer service a chance to sell me on autopay and to make me feel like my only choice was to set up autopay. Seems pretty shady creating a situation forcing me to call customer service, make me feel like I don’t understand the situation and try to sell me on autopay. Eg. “We didn’t make a sales call to you, you called us.” I don’t like giving access to my bank account to every Tom, dick and Harry. Seriously annoying.

3 years ago, subrathan

Beware of quote process for minor

I have run multiple quotes for adding cars and policy coverage changes but it never gets updated on policy until it is confirmed. Good, right? That is not the case with running a quote for new driver. I was trying to check premium for my minor son if he is added as a driver. App took all the info I entered and added him to policy as a driver and effected it. I didn’t even finish the quote process till the end, and didn’t confirm him to be a driver. 2 days later I got an email to pay additional premium!! Please provide a disclaimer that running a quote for a driver could add him/her to the policy even if consent was not given. Provide a cancel button in quote process so that user has ability to exit when they want to. Also don’t add driver out of quote process and explicit confirmation. Instead of just notifying the user about policy doc is updated, state key changes in email notification - new driver added, new premium is so and so - which ensures information is accurately notified to the policyholder.

1 year ago, wah-mbulance

DriveEasy

I have always liked Geico, and I never write reviews, but the DriveEasy program is infuriating and Geico should know that. I am a very safe driver on a budget, and insurance rates are crazy high across the board right now, so I signed up for it assuming I would definitely save a lot. And I am saving a little, which is nice, but there is one major annoyance that has to be a scam on their part to collect more money. There are threads on several message boards about it, so I can’t be the only one who is upset by it. Geico: your safest drivers are getting docked points for having “uncontrolled turning” according to your app, and we are trying to fix the problem by driving so slowly as to be encouraging other drivers to speed around us, because even if you take every single curve and turn in a 30mph zone at 7-10 miles per hour, the app still says you are driving like a psychopath. And you are—but not because you’re cornering too fast and without control, rather because you’re trying to convince a broken bot that you’re not doing that. Thank you for coming to my Ted Talk. Fix your bot and give us our discount.

2 years ago, nosrep siht

Seems kind of shady

I called in for a quote on another vehicle and I told the agent very clearly that I was looking at a quote and that I wasn’t adding anything to my policy. I only have one car on my policy and was looking to maybe add another car. After a phone call or two I noticed that he DID add another car onto my policy from 247 (keep these numbers in mind) to 400+. When I called to take that second car out immediately I noticed that they also increased my insurance on my first car 🙂. It’s really shady how they added $10 onto my policy. Then with the drive easy app I noticed that it never changes when I have a good driving streak but when I do maybe a few mistakes it goes down fast. When I brought that up to an agent they gave me the same advice that I heard over again. Ok, it was a decent score but even when I drive well and trying to avoid everything my score has went down. I will say that I soon won’t be in business with this company anymore. It’s way too expensive and even after waiting 6 months for it to drop it’s still not as a good deal as the one I had before. I still pay 217.

4 years ago, ValyaSantos

Great experience

I called in to find a cheaper premium for my car insurance. The quote I originally got online was a very low number (my driving record isn’t the best) so I was very skeptical about the amount they provided. Of course after running my license number the premium went up a lot! It was going to be more than my current payment amount. My agent was very quick to find me a solution and make sure I got what I needed for a good price. She made sure I got all the discounts I was eligible for and I was was soo grateful for the 15% the company is adding to clients payments during this pandemic, in addition to that my payment for the second month was only $39. I am starting school that month and won’t be working so that helped A LOT! Overall she was amazing, friendly, helpful, understanding and really gave me the best experience I’ve ever had with an insurance company. She really cared about giving me everything I was looking for. I am excited to be back with Geico.

4 years ago, Amina Nurieva

Terrible insurance

They are robbing people. The customer service is very nice when you are getting an insurance and they become very mean when you want to change something on your policy. I downloaded this app and was trying to get a quote for my sister. She doesn’t drive my car and I never wanted to add her into my insurance. Well the app added her to my insurance automatically without my permission and now I have to pay for her too. Well I’m not her parent and she doesn’t drive my car. Anyways, I call Geico customer service for help and the girl on the phone literally ignores me. She HANG UP on my face. I was kindly asking why I can’t delete her and she just said “I’m hanging up”. On the geico app there is actually place to delete additional drivers. Every single page works perfectly on the app except that one. Because only that page says “ERROR”! I am a student and now they want me to pay $157 each month for insurance. I don’t even work and my mom ca5 afford it. Well I would like to cancel my insurance but I can’t. Because I paid around $400 for the first payment. TERRIBLE! I hate how they are very nice when you are getting insurance and ignore you the moment you get the insurance. DON’t get insurance from this company. NEVERRRRRRRER

11 months ago, wonderfully numb

Just insured my boat last year with Geico marine

I was very frustrated and unhappy to hear that a person like me that has not had a ticket in 27 years and follows all the laws would have to hear through a letter that they were raising my boat insurance considerably. I had to get on the phone and work at it to finally talk to somebody to tell me why, And this was what was said due to so many wrecks and idiots in California on the waters we are going to punish everyone including the customers that follow the law. If that isn’t communist and isn’t wrong I don’t know what is. That I should have a raised insurance bill from other peoples wrong doings probably half of more on JetSki’s the other half don’t know how to drive a boat and they probably were all drunk. But is it right to punish a good customer because I have other bad apples I’m really disappointed in Geico I’m sure this review want to be put on the site cause I don’t wanna hear it.

3 weeks ago, NW1234

Geico wasn’t there when I most needed them

I’d been with Geico for over 10 years without a single incident. Then one night I was involved in a highway pile-up. I was driving a tiny car slammed into from behind by a large SUV. Previously, Geico had advised me to drop comprehensive because of my car’s age. After the accident, Geico counseled me to speak with the other insurance company and let them know whatever they wanted. My car was subsequently “totaled,” a loss of more than $10K for me. And the other company’s adjuster judged me “at fault” because I was not the first car in the pile up. So neither Geico nor the other company would offer any medical compensation. Years later, I’m obliged to work with Geico again because my current insurance rate keeps going up even though I almost never use my car, am a defensive driving course graduate, have excellent credit, and have no marks on my driving record. But to get a discount, I have to use Geico’s surveillance app. Worse, it MUST STAY ON AND I MUST STAY LOGGED IN ALL THE TIME!!!!! No thanks. My privacy is worth more to me than a few dollars off the premium. Geico has been just awful all around. #Just&FairInsuranceRevolution.

2 years ago, Drlove1462

Five stars

If anybody is considering purchasing auto insurance, all I can tell you is one thing stick with the best you can’t go wrong with a insurance company that has been around for more than 75 years I have never had an issue with my insurance company which I am proud to say Geico and I say that with all sincerity Geico is a company and insurance that is there for you when you need them, I will refrain from mentioning other insurance companies but don’t bother with other insurance companies some people say that Geico is one of the most insurance companies on the market but what I say is you always get what you pay for so if you want to go with Mike and Mike insurance company before I want you never know what you’re going to get but with Geico and 75 years of experience you know what you’re going to get excellent service customer service an app that is far beyond anything that is out there. Thank you, Geico.

3 years ago, care2191

Pressure to use app

I downloaded the app, but I preferred road side assistance when it was not all automated. The provider ask me for feedback before the service was completed. I am waiting for service now but the app is no longer giving updates. When I called it warned me about long wait times and referred me back to the app. The app seems to be almost mandatory so I recommend it. However since I do not have unlimited cellular data or wi if while traveling it does not inspire me with confidence that the company pushes the app so much. Last year also had a problem when I reported an accident. It did not give me enough options and reported the accident as my fault when it was not. It was a year before all departments within Geico corrected the error. There are just problems when drop down box communication is the only option. Still waiting for roadside service and getting no updates about time. Phone service for the company going to voicemail. To knowing if they are coming is a problem

1 year ago, nursepayne

Disappointed with the app

I really like GEICO as my insurance company but I have a serious issue with their app. I frequently drive with my son’s in the truck with me. Sometimes navigating is required at which time one of my son’s uses my phone because that’s where the directions are located or to make a phone call for me. When this happens I fed admonished over losing my “hands free” record and I lose points on my driving record which could cause me to lose my discount. I could always go into the app and say I wasn’t driving but that would be lying. I could say I was the passenger or was not on the car but I would be lying. There is absolutely no option stating someone else was using my phone. I have expressed my frustration with this to a representative over the phone but got shrugged off. Surely it couldn’t be that difficult for you to add that option. I’ve also gotten the warning when I’ve pulled over and parked my truck to make a call and am not moving. It’s highly annoying. Please fix these issues.

2 years ago, Ahhhh nickname

Roadside is a joke

First, not sure where Geico gets their claim of 5/5 stars for roadside service because there is nowhere to leave a review. I got locked out while scraping snow (for the first time in my life). I had gloves and extra layers… also locked inside the car. I was fortunate to have a warm building to go into. If I hadn’t, I would have gotten hypothermia waiting the 60 minutes for the service they were sending. On top of that, thé phone number provided for the service went straight to voicemail so there was no way to communicate. Called Geico and had a long auto system prior to talking to an agent about the communication problem. I got lucky and someone was able to open the car. I canceled the roadside assistance that was still 30min out. Now that roadside service website asked for a survey, that didn’t have questions consistent with my issue (4 short questions) and at the end it says « we’re working on sending help » with no way to say no. If I get charged for this I’m going to be even more upset. Happy I got lucky, not remotely happy with Geico or the service Road Rangers. Why use a service that’s 60min away in cold weather!!?

5 years ago, Joe M. Fitzpatrick

Thank You

After getting into a very serious accident, which can be so upsetting, the professionals at Geico took extra care to make sure I was ok, did I need any help, any services before even discussing my coverage and the next steps. And the concern was genuine; some times it sounds as though a company rep is reading from a script; with Geico staff, it seemed like I was talking to a concerned friend. And at a time like this, when your head is spinning and you don’t know which way is up, a kind, gentle approach like Geico’s makes all the difference in the world. Every other aspect of the process was just as professional and I can’t say enough about Chloe, John and everyone I had the pleasure of working with. But it was the human warmth and genuine kindness offered at such a frightening and upsetting time that really stands out. And please know that I am very grateful, and hope I can pass on the kindness to another who may need a helping hand. Warm regards, Joe Fitzpatrick

5 years ago, Honesty & Integrity

Stolen Money

This insurance company automatically withdrew money from my bank account and then tried to withdraw it again from my other bank within 2 days. Then they proceeded to tell me that they never received a payment. They took money from me and then told me I still owe them. Then proceeded to say they don’t know where my money went. They say they had the same issue happened to numerous other customers and they tell you that you must submit your bank statements to get credit for the money they stole from you. Then even after you submit the statements they say it’s not good enough. DO NOT USE THEIR MOBILE APP. You will LOSE MONEY and they will lie to you. Do not go through Geico! They do sketchy stuff and then when you call, they give you the run around and blame you for everything. Literally the worse insurance company. They steal your money and then tell you they don’t have it so they can make more money off of you.

2 years ago, Sorchakitty

Super buggy and no support

I just signed up for Geico with Drive Easy, but the app seems pretty garbage. At first it wouldn’t accept that I had turned on “motion and fitness” in my settings, because the app was taking me to the Geico part of settings but at least on an iPhone it’s in privacy, so I had to uninstall it and start over again. Then I set up my account and password, and every time I selected “keep me logged in” it would erase my password. It told me my password didn’t match, so I reset it, and with the new password got the exact same problem. Just to test my sanity I pulled up a browser and put in the same information and it accepted it just fine. So I uninstalled/reinstalled again, making sure to select “keep me logged in” first and typing in my password and it finally accepted the same information it had rejected a dozen times. I’m now super frustrated, out 45 minutes of my time, and there was no way to contact support through the app. The help section is only FAQs. When I called the agent who signed me up, she did her best to help me but she was just reading from what we’re probably the same FAQs

3 weeks ago, JGrayKY

*DriveEasy WARNING!*

There is a HUGE problem w/ the DriveEasy App and the “smoothness” rating. A person cannot change the condition of the streets where they live. Personally, I feel this is derogatory. Drivers are being counted against for the smoothness of the surfaces they drive upon! I live in rural Kentucky. We still have many surfaces that are graveled, rather than paved. This means that anytime I drive on a surface that isn’t smooth, I will be scored for that. If you live or visit somewhere that doesn’t have amazing streets, you may have an excellent driving score, like I do, but receive a grade of “Subpar” or worse for you “smoothness” rating, because of the streets/roads/interstates/parking lots you drive upon and can’t avoid. I have spoken to a Geico representative regarding this concern. I was told there is nothing they can do about it, and I have two options: unenroll and lose my discount or stay enrolled and risk being surcharged for my discount, due to the smoothness rating of my roads! That is not an acceptable answer or solution! Correct me, if I’m wrong, but isn’t that being biased toward customers who don’t live in wealthy areas with perfect driving surfaces?

3 years ago, Cindy too!

Supervisor

I could work at Geico and teach a few things about organizational skills for employees at Geico. All employees should have organizational skills. Recommend special monthly or weekly classes for employees not to be in such a hurry answering customers questions as if they knew the answer to get off the phone to handle the next call. I had 6 weeks of training before I even answered the phone not to mention training I got before I decided I wanted to become a customer service rep. I answered phones when reps needed a meeting and put customer on hold until I got the right answer. I was very good at my job and actually wrote a job description for Colonial Penn. Due to my organizational skills I combined 3 jobs into one and increased my salary. Find people who just don’t go to work for the money but care enough about their job to make your company better and better. Sincerely, Cynthia M Elkins

5 years ago, MichaelA330neo

GEICO is horrible

GEICO is horrible. I have had a glass damage claim (for the windshield of my car) open for weeks, and I have not been able to make any progress beyond the initial declaration of the damage, given the many roadblocks GEICO laid on my way. It is the phone number from the mobile app that tells me to send a written message, and then the reply to the written message that tells me to call the same phone number. The “dog trying to eat its own tail” madness. In the meantime, my safety is being endangered while I am forced, by this bad quality, to drive a car with a damaged windshield. Also, at the same time and while all of this is going on, my dealership, the glass repair shop and GEICO are all playing to pass the ball to each other about who should take the next step. They all seem to think I am responsible for it. For sure, I am responsible for it, that is out of the question, but how can I really be responsible and be able to take care of it, if every time I try to make this claim move forward, one of the three stakeholders refers me to the two others? Absolute madness again. They are a bunch of irresponsible men and women brats catching me in the middle. Help! And fast!

9 months ago, Not Sure abcdeFU

Seemed a little harsh

Lost a card and didn’t realize it was set for that one on my debit card account but multiple inquiries today from your company sent almost borderline harassment and threatening that my coverage will be canceled within a few days if I didn’t correct. It’s 2023 and everyone’s hurting. I got your guys blood money from my car that I bet if I totally it tomorrow, you probably wouldn’t even really pay me out. Even with my good driving record and the car being a nice car that’s going to increase in value. Personally, it just felt very extortionists especially with this morning getting multiple notifications earlier in the day an rapid concession. I dealt with a loan shark that was more understanding than that. Let alone I just had to log out of card. I lost. Dislike reading that if I couple days, you guys would drop me even know you always get my money on time normally. And field there should be a gratr buffer. For people that might be in need or in a bad situation. Not even an option offered that you just roll me over in the next month. Let me pay double.? Seems a little outrageous.

3 years ago, BigBvnz209

GEICO is the best

I’ve been with GEICO for almost a year now. I had switched over from progressive because every time it came time to renew my policy they would increase the cost of my policy. Finally I had enough so I shopped around and I ended up choosing GEICO and I have to admit, it was probably the best decision I could have made when it comes to purchasing an insurance policy. They have been so helpful and to my surprise they have been more understanding than I’d ever imagine. I would highly recommend anyone to switch to GEICO for thier auto policy I promise you will not regret your decision. They have probably the best customer service I’ve ever dealt with. Not only in terms of an insurance policy but all around in general. I plan on doing business with GEICO for as long as I need an insurance policy. Looking forward to buy my first house so they can insure that as well. Thanks GEICO and please keep up the good work

3 years ago, Mr. Cruz511

Very good

I can only compare it too Progressive n State Farm. I really never had issues with Progressive, they added me with no issues when everybody else did when I 1st started driving. State farm on the other hand, OMG, terrible. Mainly the office location I was with in the Bronx, NY. Plus these guys had me paying way too much for liability. I am paying less than that with Geico and with full coverage. This is why I like Geico, they have their app you can reach them pretty quick too and by phone the wait isn’t that bad. Idk how it would be if they had locations around like StateFarm. Thank god they don’t. Even in my accident, I was in recently they pretty much handled everything in a timely manner. Only issue I had was I wish there was a way to investigate accidents. It’s a shame I was at fault. I mean I know the guy with front end damage gets the blame, but the guy cut me and slammed on his brakes. I will be looking into a dash cam for sure.

10 months ago, Rissy_89

Peace of Mind

My gratitude and love for Geico Insurance has genuinely grown over the years! There truly is SO much to love while appreciate about this company. For starters, their hospitality anytime I’ve had to call in has been consistently friendly while helpful. However, they’ve made their app incredibly user friendly while immensely resourceful to make everyday needs, or sudden unexpected one’s such as, requesting certain documents available right at your fingertips, so calling, which we do not always have the bandwidth for; is not always necessary! At least you know when you do, it won’t be a dreadful experience! Everything has felt non pressuring, including no usual influx of marketing harassment’s and such compared to other companies. Thank you for making life less stressful. I do hope to continue having a policy with y’all contingent on reasonable rates/ coverages.

1 month ago, Jayray00

Slowest app I’ve ever used and not helpful

I’ve now had the GEICO app for 3 months and there are quite a few issues with it. First the app loads incredibly slow. And I know it’s only the app itself. I’ve been on different WiFi and the same results. Also all my other apps open and run just fine. It’s literally just this app. Expect to take at least 20 minutes just to complete a simple task due to long loading times. Also the Drive easy mode is not that great and you get penalized for using the gps apps on your phone. I have an older car so I don’t have a built in gps in my car. I have to use my phone as a gps. And I feel it’s completely unfair that I have to get penalized as a “distraction” for wanting to know where I’m going. I never use my phone for anything else other than that. I don’t text and drive nor do I even look at my phone so it’s very upsetting getting penalized for something I don’t do. Also the way you guys trap us into using the Drive Easy tracker with the threat of higher rates is completely unacceptable. You will be losing a customer soon if you don’t get it together

2 years ago, Sunny&70

App Support

I have been using this app for many years now and one of my favorite features was the “Find gas” feature. I am beyond furious that you took this away. I could actually be sitting at a traffic light, open the app and quickly tap on this feature on the app to find gas quickly around me, pull over and get it. Now you took this feature away. I opened the app in the App Store and there is a highlighted blue area to tap on to ask the developer a question, but it just navigates back to the original app page. I want this feature back on my app. I need this to help me. Gas prices are so high and I have to have this help to quickly find affordable gas quickly. Why would you do something like this in these difficult times. I am so angry about this. No one asked me if I wanted to keep this feature or if I mind it being removed. 😡😡😡😡😡😡😡

7 years ago, amberr143

Bad

I locked my keys in the car and was waiting outside my gym at night (which needs something on my keychain to enter so I was locked out). I forgot my password and tried to reset it but for that I needed my policy number which I don’t know. Luckily it was saved offline so all I had to do was memorize the 8 or so digit number and put it into a thing to reset the password. So I did that and when I tried to put in my newly reset password it said it couldn’t access my account at that time. Uh okay. While all this was going on I was trying to get roadside assistance on the phone through the number they said to call. 30 minutes of waiting and I was not able to speak to anyone!!! I’m sure the app would be useful if it actually worked for me. Overall terrible experience and I’m upset about their customer support. Luckily I was not kidnapped or something worse while locked out waiting to talk to someone to help me.

Description

Life is full of lane changes. Some expected. Some not as much. No problem, because the GEICO Mobile app is here to lend a hand if you ever need a quote, policy update, tow, or you just need to change your address. Now, when life changes lanes we’ll be right there because we’re always headed in your direction. Not to toot our own horn but we’re the #1 Insurance Mobile App. Find out why below. FEATURES DIGITAL ID CARDS The days of rummaging through your wallet, past expired gym memberships and old receipts to find your insurance ID cards are over. Now they’re always easy to access right on your phone. Access them from the app or add them to your Apple Wallet. BILLING - MAKE A PAYMENT Now you don’t have to slow your roll to pay or manage your bill. The GEICO Mobile app makes paying on the go easy with numerous payment method options such as Apple Pay as well as flexible payment amounts that fit your needs. ROADSIDE ASSISTANCE No one likes being stranded in the middle of nowhere – or even in the middle of somewhere. The GEICO Mobile app lets you tap for a tow anyplace, anytime. SUBMIT AND MANAGE YOUR CLAIM Let’s be real - claims aren’t fun. A fender bender, crash or broken windshield can all be nerve-racking. That's why GEICO Mobile makes it easy to file and manage a claim. YOUR VIRTUAL ASSISTANT Ever wish you had a teeny tiny person in your pocket that you could ask questions about your policy, billing or more? Us too. So just ask GEICO’s Virtual Assistant. VEHICLE CARE Vehicles need tender loving care too. That’s why we make it so easy to get your car serviced, find out about recall alerts, and even get maintenance reminders. It’s like a hug for your car. NOTICE TO CALIFORNIA RESIDENTS: See our CA Notice of Collection: https://media.geico.com/legal/privacy_policy.htm#california_residents_collection