Ticketmaster－Buy, Sell Tickets

I wrote this review many years ago vvv, and it looks like Ticketmaster took my advice. I just bought Paul McCartney tix, and the process was easy and well explained. I’m so happy they have gotten with the program that I don’t care what the service charge is. Everybody has one, so what? I also like very much their attempt to keep the bots out. Bots are so unfair to everyone, I hope TM is successful! Thanks for hearing my plea, guys! [Many many years ago] The app works fine, but HOW you choose a seat is the problem. TM doesn't give you choices - they just give you a random seat. You can try to change seats, but then they give you another random seat. There is no ability to choose a section, much less choose specific seats that you like! Come on TM, you people are really stupid! My local art theater allows me to pick the exact seats I want! We have the technology! Get with the program, you numbskulls!

I wanted to attend a concert on June 17th and I was driven to download the AXS app to make the purchase, everything worked fine with the transaction until I arrived at the venue and the tickets had disappeared from the app and even though I had email receipts for proof of purchase the people at will-call could not help me which is understandable since they work for the venue and not AXS. I ended up spending hundreds of dollars, and two hours travel time to be told I could not enter the venue. This is by far the worst experience I have ever had with at any venue and to add insult to injury, I created a support ticket through the app and received an email confirmation with a request number and we’re almost a month later and no one from AXS has contacted me yet. This is another reason why you should steer away from this app unless you must have the app and you spend the $6.25 surcharge for picking up your tix through will-call (not that I recommend giving AXS more revenue through surcharges). Btw, I’m a power user of apps so this isn’t coming from a person who’s technically challenged and I always give credit where credit is due but if an app has a bug that can cause a glitch like this and tech support does not acknowledge, I feel it’s my duty to communicate that to others so they don’t have a similar experience. I will continue this post this on every platform possible until I get a response from AXS.

I bought some concert tickets and decided to upgrade my seat so I used the “chat” option online. First of all, the guy lied. He said the seats I wanted were already taken but were still blue on the map. I said it was fine because there were similar seats for the same price on the other end of the row. He said those weren’t available either. He insisted on picking my seats even tho I WAS PAYING FOR THEM. I then asked him for a refund cause they had their “free look period” but he said it didn’t apply. So I said it was false advertising and never heard back from him. At this point I was very upset so I had my sister give it a try. The other agent was able to locate the seats I had asked for and said they were available and that he didn’t know why the other guy said otherwise. So fast forward to when I’m ready to check out THIS agent said he Was confused and had charged me the wrong price so he added $10 .. then he tried to charge me full price. By now I was just about to give up. But I called the next day and explained what happened to the lady agent and she just completely ignored the issue and said “ so are you ready to check out”. I NEVER write reviews but omg. That was one of the worst customer service representatives I’ve ever had to deal with. I always purchase concert tickets thru Ticketmaster and have had no problem till now. 3 AGENTS COULDNT SOLVE THE ISSUE. Ridiculous.

So I'm traveling to Vegas for an anniversary with my wife. I booked tickets for a show in July. While I was attempting to check out, the Ticketmaster app had an issue with my use of a VPN on my phone. I shut off the VPN and went to check out. I purchased but then was surprised to discover that the date had changed to January. I don't know 100% if the VPN switching caused the dates to change or if I made an error on the month. In the end it really shouldn't matter. I immediately contacted customer service. That's when the nightmare began. First off, there is no number to call. Everything is via email or a chat that takes an average of three to six hours between responses. I was willing to purchase more expensive seats, I was willing to pay more for the same seats, but under no circumstances was I allowed to exchange for the correct date. I was told I should sell the tickets myself to someone else and then use that money to buy new tickets but that they weren't responsible if I didn't get paid. This was not an option for me since my travel for the event was the next day. I have never experienced such awful customer service nor had a worse customer outcome from a known company. I feel like I've been defrauded $500. I literally cannot believe this happened. I will never use Ticketmaster ever again. I cannot recommend that anyone else use it either.

The app will randomly log you out. Not a huge deal but be careful trying to log back in! I got logged out on my phone app and tried to log back in before a presale. I had full service but nothing loaded, so I tried once with wifi and once without to get to the log in page. Nothing ever loaded so I gave up on getting tix and went on with my dad. An hour later, I tried logging in again and found out my account was suspended bc I tried to log in too much (and in too many tabs), -!: my account got suspended because I showed “bot behavior.” I followed the give instructions to fix it and nothing worked. I called a customer support phone number and luckily got it fixed, but this seems to be a rarity per internet information. AND it is likely to happen to me again (if the internet is to be believed). My IP address was blacklisted and I (think) it has been resolved, but it is frustrating I had to call customer service to get something fixed that went wrong on their end. If I didn’t get this fixed, I would lose access to all tickets I have already purchased (which would be about 1k loss for me)! Ridiculous. Also, people claim Ticketmaster will suspend your account for talking poorly about them. I’m not sure if that’s true but if it is, here’s to hoping this review doesn’t result in relation and a loss of all my tickets just to give an honest review.

Do not use this app. AXS tickets works just fine, Ticketmaster does not work at all. In fact the last time I used it I had to call support numerous times because I was days away before a concert and the app wouldn’t let me ACCESS TICKETS I BOUGHT. Everytime I enter the app or website I’m greeted with one page: “Your session has been suspended” with no way to resolve it or to prove I’m a human being trying to buy tickets. I reinstall it, made a whole new account, so I can get early access to my favorite artist who is finally touring again after over 6 years. I missed out on those tickets because Ticketmaster greeted me again with the same your session is suspended screen. With no way to fix it, this is the dumbest process any app has used ever. I can’t buy tickets now, I barely pulled them up the last time I went to show. And that me spending a few hours on the phone. Yeah don’t use this app. Imagine going to your event and ricketmaster gives you the suspended screen for NO REASON. And an event you paid for you can’t get it. What if it’s your favorite artist? What if you stood in line all day because it’s GA first come first serve and now you’re at the back of the line calling support? Don’t bother it took support days to send me my tickets. This is the worst app in the App Store, do not use it. AXS never lets me down like this. Get that one instead

I purchased three tickets on one order plus 7 others on another for my family to see the tribute band No Duh at the OC Fair. I transferred 2 tickets to my daughters, two to my sisters, and one to my niece. The two to my sisters, and one to my niece worked fine as they had accepted the tickets before I entered the event. On the day of the event, I got to the fair and entered the gate about 6pm. They scanned the remaining tickets in the app (they couldn’t scan the two tickets for my daughters as they were in tranfer mode. We arrived at the venue at The Hangar at the OC Fair and scanned our tickets again. Two were still in my app but couldn’t be scanned as they were transferred to my daughters and were colored green. My daughters accepted the tickets when the concert started. They arrived at the OC Fair green gate and had their tickets scanned. They were told they had been scanned at 6pm. That was impossible as that was the time I entered the fair with my family and the tickets in transfer mode couldn’t be scanned as they were in green. My daughters missed the concert as I did too because I had to go to the entrance to try to resolve the situation. They were not allowed in. I am extremely furious about the situation. There must be a glitch in the transfer mode. I complained to Ticketmaster and they did nothing about it even though their app was at fault.

I purchased tickets to the No Shame 5SOS tour that was supposed to be last month, but the tour got cancelled back in July. I got the email about the cancellation and they said I would automatically have a refund processed for my tickets because there was to be no event. Here it is 4 months later from July and a whole month after the event, with absolutely no communication from TM, no way to CONTACT TM, and surprise surprise no money back yet either. I am struggling so much right now because I can’t work due to COVID and I could seriously use the money and to my knowledge there was no reschedule of the event. I have been trying to contact TM on their site but every time I click anything like “contact us” I get redirected to the same BS articles answering questions that don’t help one bit. I am just so frustrated at the lack of communication and the utter disregard for their customers during this time right now. I would understand if there was a high volume of customers requesting refunds, I get it I work in customer service myself, but to not even provide any sort of updates! My account just has the event under “past events” with CANCELLED over it, but other than that absolutely no relevant information. I am out close to $500 and have nothing to even show for it at this point. Have some humility! I wouldn’t recommend Ticketmaster even if my life depended on it at this point.

I’ve never been to a concert event before. I’ve been excited all year to see Beyoncé in Houston. I tried multiple using multiple apps to buy just one ticket. Each time using Ticketmaster online, on the app, and on my laptop the same error message. I call customer service to help me and he’s rude and all he did was try to help me find a ticket then direct me as to how to pay for it myself. Literally doing to same thing I was doing before. Of no use. Pleaaaaaaaaaaaaaase stop using these people because this is ridiculous. If your sold out say so. If you can’t handle the traffic from Beyoncé don’t take it on. I’m legitimately hurt I don’t get to experience this. I called my bank and everything they said there’s no issues on there end. I tried purchasing multiple different seats. Nothing worked. I wanted to be upfront but after trying to buy so many times they jacked up the price almost every time they gave me an error after trying to buy another one. Ik no celebrity should use Ticketmaster again. Especially one of beyonces status. She loves her fans and I’ve been a lifelong one. And now I can’t see her iconic Houston renaissance performance. If this wasn’t such an aweful experience I’d settle for a no view seat but I will never give Ticketmaster any of my money.

Very very disappointed with Ticketmaster. I was looking for Coldplay tickets and signed up for the presale. Kept getting emails etc saying I may not get tickets and I have to hurry once it’s my turn and then once it was my turn in the presale a clock was running down and I had 1 minute or so to complete the order. The part that I’m annoyed with the absolute most is that this scam company didn’t open all the seats for sale. Only the expensive ones and grayed out the entire top section saying no tickets available indicating they are already sold out. Because I really wanted to see their concert I took the bait and bought tickets for $250 each thinking and believing them that tickets are almost sold out. A day later they opened up the general sale and to my surprise I saw that all the grayed out seats were now available for well below $100. Even the tickets next to the ones I bought were $70 cheaper. What the heck Ticketmaster!!!!! This is absolutely disgusting and I will never ever in my life buy tickets from you again. Telling me I have to act fast and lying that tickets aren’t available and the next day you sell thousands of them is not ok. Never felt so lied to and disappointed with a company ever before. All the joy of getting tickets went away and turned into anger. Thanks! You have lost a customer forever.

I’ll say that again: Highway Robbery, best describes ticketmaster. I was attempting to buy tickets with the help of 3 other people, let me note. We were shoved into queue after we have checked into the “waiting room” way before start time. We get in and are told there are “2000+” infront of us. We sat there for 30 minutes with no movement and suddenly got in to pick tickets. I say that in a joking manner because buying tickets was IMPOSSIBLE at that time. We see tickets fading and coming back and we don’t even see that same tickets available for each of us when they do appear. We watched ticketmaster PRICE GOUGE THEIR OWN TICKETS. Due to high demand it’s okay to take tickets that were ~$60 and make them $3250?! What the actual…? Oh, and to make it even funnier: we all also tried buying tickets for different venues and guess what?! SAME STORY. Ticketmaster does NOT care about fans nor groups that they sell tickets for. They are greedy lowlifes who want to feed off of the desperation of fans. The groups and the fans deserve better. I have never wanted fans to band together and sue the pants off of someone more than I have today. Ticketmaster is being allowed to highjack money and tickets from fans for years and no one has done anything. I truly hope the people that work for ticketmaster can’t sleep at night.

I have pretty much always detested TicketMaster. Their fees are outrageous, and their service is almost non-existent. I buy tickets through any other means when possible, and I have sometimes decided against buying tickets to shows I wanted to see when they were the only option. There was a show my husband really wanted to see on his birthday, so I just bought tickets from them for the first time in over a decade. It seems they have gotten even worse! Outrageous service fees, then even more outrageous fees if you want a physical ticket! I went with the "free" mobile option, now I find that I may not be able to use it, because I can't log in to their app! I have the same error message others are reporting that has apparently been going on for a long time. I am now in their customer service queue to try to resolve this by next week (lol!). Perhaps their response time is so backer's up because everyone is worried about having reliable access to their tickets? Yet it doesn't seem like fixing their app is a particularly high priority. The only way to do anything about this company's decades long disgraceful behavior is to complain about them directly to the shows that hire them (remember, these shoes are their real customers, not you... you don't have any leverage over them directly).

First off I understand that every company is having staffing shortages. With that being said, I typed in Monster Jam into the search bar, it came up, I chose my seats, & paid. Immediately after I paid, it came up that I have my tickets for Monster Jam in Ohio. Ok, well…….. I live in Indiana. Yes, I chose the wrong event. I would think that if the same event, on the same day, & at the same time they would make sure you knew which event you had chosen instead of everything being in “fine print” until after you hit the purchase button. I even purchased the insurance. I immediately sent an email and pretty quickly received one back saying do not send another email because it will mess everything up and blah blah blah. So I wait two days and hear nothing on what I can do. So my only other option is to “sell” my tickets through Ticketmaster, hope someone purchases them as well as taking a “hit” on what I paid because Ticketmaster has to make more money off of me, & then purchase the correct tickets for where I live because the event is in 2 days and I have to make sure I have tickets to this event. There’s no phone number to Ticketmaster. Everything has to be done over email and then it’s just a waiting game. So so so AGGRAVATED!!!!!!

Can’t get further than clicking an event. The app will not even display show times when connected via VPN, let alone buy a ticket. No other ticket seller service that I use prevents a user from buying tickets when connected via VPN. With VPN disabled, cannot purchase tickets. Clicking to buy pulled up the website instead. Website won’t log me in and has me change my password three times noting that my password is due for changing when I retry to log in with the new password I was just forced to change. Eventually, went into app after buying the ticket on the website because there’s no ticket to be had on the website, app says I have no tickets. Went to website again, had to change password again, then nothing. Went to website on computer, changed password again and “your phone is your ticket” when their app says I have none. Went back to website on phone and the fifth time was the charm and I could finally see the ticket I paid for on the website. Added ticket to wallet and deleted the broken app to avoid event day surprises. Never again will I buy tickets from Ticketmaster however much I may want to see a performance. Wasting my time on top of predatory price gouging practices and broken services? No thank you. Nobody’s worth it.

From the ticketing process to the actions of the company, everything is horrible!!! They have a official platinum policy mean after a current time if the tickets is in high demand ticket from ticket master themself, not even resell of stupid scalpers, the price go up 3 times it’s original price !!! So dumb only trying to make money not trying to connect fans with artists!!! They are also very bad with select fans to buy ticket, giving scalpers ammo to sell tickets for crazy prices!!! Their resell platform is also terrible, without many rules reseller are selling tickets 10 times the price legally just because they are using this horrible company!!!!! Using twice as a example many real couldn’t get in to buy tickets but scalpers just show got many tickets to sell for unreasonable prices and when you do get in official platinum prices are just crazy though the roof like 500 plus dollar for nosebleed and 1k plus dollar for floor seats in what world is this justified!! After a while they have official resell also selling for crazy prices, like what is this? DON’T EVER USE THIS COMPANY UNLESS YOU WANT DISAPPOINTMENT !!! -to Ticketmaster : not everyone is made out of money at try to connect fans to artists and not trying make as much as you want!!!!

It is painstakingly difficult for me and so many other people I have spoken to to get tickets on this app/website. Recently, I registered for verified fan presale for a show, I was one of the first in line, and the app took my money and gave it back saying it crashed and I couldn’t purchase the tickets. Then, we got booted back to the start of the queue. Finally, we get back in, and now it won’t let us purchase tickets that they say are available but then aren’t for some reason after we press next to continue with the purchase. So that’s frustrating in and of itself. But it certainly doesn’t help that the customer service is one of the most if not the most horrible customer service experience I have ever had. They don’t have their phone number listed online, and after we finally found the phone number, they won’t let us speak to a representative. They redirected us to the help section of their website which is useless and doesn’t have a way to message anybody that works there. Overall, the experience with this website is beyond unbearable, and it is so sad that they are leeching off of and stealing from teenagers that just want to see their favorite artists in concert. I’m very disappointed.

Ticketmaster does the BARE minimum it must to accommodate customers who need accommodations brood a disability or handicap. The website and app both are egregiously different to use for this purpose, and even when you do manage to find out what the seating will be like and what accommodations are available, my mother and I once arrived at the “accessible” entrance to an event we’d purchased accessible seating at only to learn that the only way to enter without taking a substantial flight of steps was to use a wheelchair lift. My mother doesn’t use a wheelchair, but she can’t easily take a large flight of stairs, either. Then our accessible seats were exactly opposite the accessible entrance, so after wearing herself out climbing stair with considerable assistance, she had to walk halfway around the coliseum to reach her seat. After one or two other debacles using this app, I finally drove from Cincinnati to Columbus and back again just to walk up to a ticket window and purchase tickets in person rather than pay a fee to Ticketmaster for the frustration and inconvenience of being treated badly for seeking an accommodation. I know I’ll have to use this app again some day, and I dread it, because I never want to give them another cent for treating my mother so badly.

I opened a trouble ticket with Ticketmaster a month before the show and told them 1 of my 2 tickets was listed as For Sale, but I did not list it and could not take the listing down. It was only showing listed on the phone app, not the website. They told me not to worry about it. Then the day of the show right before my mom and I walked in, the ticket sold and it deactivated my mom’s ticket. We paid $800 a piece for those tickets and to have one stolen because Ticketmaster either got their app hacked or experienced a technical screw up on their end was completely unacceptable given the month notice I provided them to address the issue. I sent another message to them after the event asking them to make it right and they never did anything about it. Ticketmaster Customer Service is no longer required now they are a monopoly thanks to the federal government allowing the merger with Live Nation. I don’t expect them to do anything about this as they didn’t do anything before. They all asked me to leave a review so I am doing that. Be careful when dealing with Ticketmaster App. It can be hacked and your tickets can be lost and they won’t do anything about it. Kind of ironic since they now force everyone to only transact resells on the app.

Okay, so I know you are probably sick of hearing about Taylor swift. But my experience with Ticketmaster was AWFUL! I got into the first presale for Inglewood, CA but I was in Australia at the time so I had to wake up at 3am just to try and buy my tickets. And as you know the Inglewood tickets and a couple other were pushed back another 6hrs. I went back to sleep and got up at 8am to prepare to buy my tickets at 9. BUT NO! i got to 11 people ahead of me when ticketmaster then said the presale was sold out. I called ticketmaster but their customer service is TERRIBLE and the girl ummmed and awwwed until eventually saying there was nothing she could do. FLAT-OUT LIE. I think they are just too lazy to do anything. Fast forward to December and ticket master sent me another opportunity, (per request of taylor) and when the emails for my show were meant to come out I DIDN'T GET THE EMAIL UNTIL THE NEXT DAY! I checked every single night and that email never came up until the next day when it was too late. I called up Ticketmaster AGAIN and told the guy everything but the same thing happened! i was on the phone for 30 minutes (20 minutes on hold) AND HE TOLD ME THERE WAS NOTHING HE COULD DO AND TO CHECK WITH OTHER SELLERS! NOT GOOD ENOUGH TICKETMASTER. You crushed a 15 year old, I hope your happy.

Horrible app. Horrible website. Horrible company. Every time I’ve attempted getting tickets from TicketMaster, buying said tickets has been the worst experience ever. And if you ever get put into a waiting room of any kind? Sorry, there’s a VERY good chance you’re not getting tickets. Think you got tickets and are ready for purchase? Sorry, someone else had the same tickets as you and happened to click that buy button just one second faster. Well, there are resell tickets, right? Sure there are! But every single one was bought by a person looking to make a quick buck (and was for some [frequently changing] reason allowed to buy tickets before the public sale), and said tickets are now thousands of dollars over the original price! And it gets even better! These resellers are never gonna get punished for this or forced to lower their prices because TicketMaster got the money that they wanted and never cared! And if you try to complain or say anything negative? Surprise! You’re going to be ignored, and nothing will happen. Again. Horrible app. Horrible website. Horrible company. If you have the opportunity to buy tickets literally anywhere else, DO SO and save your money and mental state.

I downloaded this app, just briefly, the day before I would need it to purchase tickets for a major, very popular, music event. I attempted to login to my account on my PC separately the next day in order to update my payment information before the queue would open but conveniently could not because they were having ‘technical difficulties’ and many others online were also complaining of being unable to log into their accounts. So, I was unable to streamline my future purchasing process but that was shown to be irrelevant as I will reveal thusly. Later, after waiting in queue for a half hour the tickets that were shown as available could not be purchased when selected. Later that day, many more tickets were available but only about a third of them were listed as a ‘verified’ reselling of the ticket but the rest didn’t say they weren’t new, while all the tickets were 3-4 times the price of the original. At the same time the band appeared to believe that all the tickets were sold out to all their events and had set the prices for their own event to be between $59-$200. So, in conclusion Ticketmaster is a scam making millions off of the deception of their hosts and customers.

Let me save you all from getting screwed out of those hard-to-get tickets at initial sale time: DO NOT USE THE APP!! Let me explain what will happen to you using my own experience. One hour before the start of the sale, the app put me in a virtual “queue.” When the sale started, it showed me where I was at in line, real-time. I was “2000+” behind which I learned the hard way is the maximum the app will display. As you wait it will give you minute by minute updates of how all of the good seats are selling out while your place in line continues to be “2000+.” I thought I should wait because every time I called the number it was busy. Finally, after 39 minutes and all the good seats were sold, I was still 2000+ in line and it looked like it would be at least another hour before I get to the front of the queue. In desperation, I called and the line was no longer busy! I was able to cut in front of everyone in the queue with that call and purchase the tickets. Word to the wise - do not use this app if they put you in a queue longer than 50 people. It’s a total joke and you’re better off just trying to call. By the way, as I write this I am still in the queue. Horrible experience. I’ll try to enjoy my mediocre tickets.

Tried to purchase some tickets to see dead and co at citi field. As I’ve done for the past 5 years, I was 15 minutes early to presale and waited in queue to get my tickets. Here I am up next and I choose General Admission, which I also get each year, and put in my card info and click buy. A few minutes go by and it says “application error” so I use Apple Pay and it says “payment confirmed. Please sit tight while we get your verified tickets”. I’m waiting, and waiting, a few minutes go by and I’m still waiting. Meanwhile, the timer to buy my tickets keeps on ticking. I keep waiting and next thing I know the timer runs out. “Your window to purchase tickets has expired and your tickets have been released”... I try again to get the tickets. I get back in queue and it says “it’s your turn! Redirecting you to seat map” and that’s all it does. Contacting Ticketmaster is simply not possible so they couldn’t help me. I had to go to another device to get the tickets and by time I got to the device the only General Admission tickets left were VIP packages that cost double the price. Now I’m stuck way in the back even though I was 15 minutes early to presale all because Ticketmaster’s app doesn’t work

This particular concert wouldn’t let me pick what part of the aisle or the seats in which I’d be sitting in. ALL THE OTHER CONCERTS LIATED ON YOUR SITE/APP ALLOW YOU TO DO THIS!! You’re making it difficult for people to see where they’re sitting. Why choose NOW to not be user friendly? I would imagine it’s the $3,000 per seat front row ticket cost or perhaps $2k on second row or $1,750 a ticket on row H that has you making it harder for us to pick the seats? I tried repeatedly to pick the $299 seats and the only way to do that was to get ALL THE WAY TO THE END where you needed my CVV # to complete the purchase, and THEN I got to see the seats I were paying for. Slick. But not slick enough. After 12 different “back out of the purchase” stunts I had to pull in order to try again for better seats, I finally got them. Nice try, Ticketmaster. I am steadily waiting for a better company to come along that sells tickets to fans for enjoying the show, not picking their pockets. You continue to amaze me at how you lower the level of customer experience we are all forced to endure through you.

Tickets for any concert are all worth EXACTLY the same. But because of “popularity” ticket prices fluctuates. Ticketmaster likes to use this to advantage to scam more than what it’s worth on everyone buying tickets. The concert I was going to had seats ranging from $50-$300 nosebleeds to floor seats. But because tickets were not selling as quickly in a timely manner as TM has hoped. They dropped all seat prices to $20, equalizing nosebleeds, mid seats, and floor seats to “$20”. I already purchased two tickets days before for $50 ea. Not including tax and service fees. I’m paying $150 for crappy seats. When floor seats are now ONLY $20!!! I can’t even get the difference in money back because of their “agree to no refund” BS policy. Everyone going now gets the pay only $20 for ANY seats now. I paid 7x the price that people are getting for a fraction of what it was originally sold for. Ticketmaster monopolized and control ticket prices whenever they want and I think someone needs to stand up against this giant business because they are seizing money and making up “agreements” to trap everyone into paying their outrageous prices. I’ll be writing to the Better Business Bureau BBB and contacting my credit card to dispute this problem. Ticketmaster is trash 🗑

Unfortunately sometimes/often TM is the only option, so the frustrations with the app don’t really matter in most cases. When it works, it’s super convenient to have the tickets on your phone, but I’ve had the app crash on me several times at events which leaves me scrambling to get my ticket somehow pulled up (sometimes switching to the browser site works) which is stressful when you’re stuck outside of your section for restroom breaks or concessions runs. We’ve had issues transferring tickets to others via the app too so whoever bought them is sometimes stuck running out with anyone else in the group who needs a break or lending them their phone. They also jack up the fees on the tickets so that they’re often 25% of the total cost—I understand that they deserve a cut for handling the transactions, but I hate that a 1/4 of what I pay goes to them instead of the artist or the crews doing the actual work to make the show happen. It is what it is, though. Can’t say other ticket apps are much better.

I almost never write reviews but felt i have to because I always thought ticketmaster was the most reputable place to purchase tickets. I was wrong. Spent nearly $5,000 on concert tickets a month ago on ticket master and have no idea where they are it says they would be mailed between 10-14 business days of purchase. But my concert is in 9 days and i have 0 information on where my tickets are. Their only customer service option is email and live chat, live chat is entirely broken and will not connect you and email takes multiple days-weeks to get a response if youre lucky. I emailed once the timeframe of 10-14 business days passed and i hadnt recieved a shipped notification let alone the tickets and All i was told is we do not handel shipping or printing of tickets if they do not arrive within 48 hours of your event please change delivery method to will call. But how the heck can i trust a company that cant deliver tickets in a month and a half or respond to an email inquiry in less than a week to make proper arrangements in less than 48 hours. i will definitely be using stubhub for all of my future events and i encourage you to do the same

I usually never write reviews- ever. But this this is quite unbelievable, absurd and the most dishonest company I have come across. I wanted to surprise my dad with birthday tickets to a concert that he has wanted to attend for the longest time and the first mistake I made was trusting this company. I bought tickets for my whole family, spending a considerably significant amount of money, and what did I receive…? Nothing, absolutely nothing. I’ve been trying to contact customer service and received nothing but silence. (Mind you the concert is tomorrow). For a company of this size, lacking a feasible, workable system that can successfully facilitate customer satisfaction and aid is just absurd and embarrassing. I have tried everything but only came across a fake customer service number online that scams people. And what did they do, oh let me remind you, nothing! I definitely will not be buying anything from them in the future and I certainly will NOT be recommending this company to any of my followers on any social media platforms and surely not to any colleagues of mine. Thank you Ticketmaster for ruining my father’s birthday, you sure know how to make it memorable!

0/10 would not recommend to anyone. I bought tickets to see my favorite band at Red Rocks back in February 2020. Got an email saying I didn’t have to do anything. My tickets would get delivered to me when the show got closer. Waited patiently til the show was merely 1 weeks away. Still no tickets. After my anxiety about having my tickets kept building and building, I wanted to talk with someone from Ticketmaster but it’s like detective work just trying to get in touch with them. They have no phone number, no live chat, and nonexistent management of their email support. I even reached to their support account on Twitter and even that didn’t work. If you google this problem you will see tons and tons of people sharing their awful experience with this company and how they failed to provide them with refunds, tickets etc. NEVER buying from them again. Horrible customer service. Even the box office at the venue told me I had been scammed when I arrived on the day of the show. I had to buy reseller tickets for over twice the cost from the parking lot of the event because my tickets from Ticketmaster never arrived.

Was trying to request a refund for a concert I was not going to be able to make it to for weeks. The only way to talk with anyone was the chat bot feature and I submitted several times that I would like to request a refund. The bot replied with the same step by step answers to ‘help’ with the refund process only to be met several times over that it has ‘not been opened for refund at this time’. The only time I was able to ‘talk’ with a person was for the night of the concert and the chatter told me that the refund is only available if the show is cancelled. It was one message from a person then it was sent back to the chat bot that told me that it was in the terms/agreements that all sales are final. I would’ve liked to have that told to me when I tried to request the refund weeks ago instead of there being false hope for a refund. I would’ve cut my losses then. Idk just salty I was strung along for so long for the chance at a refund (per their dialogue in the bot chat) when it’s in the bots auto responses that the ticket sales are final and that could’ve been sent the first time I requested the refund.

Had bought one ticket for me to go to an event on the 12th of sept, only to have a change of plans and try finding away to get my money back. Was told to call the event center and received no help there I then reached out to Ticketmaster themselves and I’ve had one of the worst Customer Service experiences I’ve had in a long time. It’s infuriating, not only did they gave me typical and already tried troubleshooting suggestions they basically started to ignore me or did no longer reach out again to see if I needed further help. I have reached out many times recently again and again, and have not heard back from them. I then found out how to resell tickets and I’ve tried doing it in the app and on the website only to have no luck and nothing but errors occur every time I would try to list my ticket. On both the app and website it will not accept my bank credentials,cards (debit and credit) nothing. I’m basically stuck using another site hoping that somebody buys my ticket or I’m going to be out $110. Ticket cost 60 + 20 in fees. Said screw it lets make it 110 and got a souvenir ticket. Ridiculous.

Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts.

The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).

This is a review for Ticketmaster as a company. They have completely lost sight of what their customers want. Going to concerts used to be something we could do as a society to collectively enjoy the arts but has turned into a vicious lottery system that only the mega wealthy can afford to participate in, or if you’re not mega wealthy-something you can only afford to do maybe once a year. Ticketmaster clearly has no care in the world for giving fans a chance at buying face-value tickets, they thrive off of the scalpers who use their service to make obnoxiously large profits while actual fans lose out on the opportunity to see artists perform. Sometimes artists who are nearing the end of their touring careers making it that much worse when the opportunity to see them is taken away. I’m hoping more artists will take their business elsewhere to smaller ticketing businesses like Dice FM that only allow tickets to be sold on their one platform and resold only for the original value. This generation of concert goers is dwindling due to the lack of accessibility to getting tickets. Thanks for nothing Ticketmaster.

I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf

I am getting a prompt to install face recognition because security of Ticketmaster can not verify my email when trying to put my tickets in Apple wallet. I verified I was signed into my device with the same email. Tried to bypass prompt, no luck. Even downloaded facial recognition, didn’t work. Removed facial recognition. No luck. Shut phone off. Rebooted did not work. Deleted the Ticketmaster app, made sure I had updated app. I did. Made sure I had the latest Apple security update, I did. Took my VPN off, no luck. Went to the Apple Store, they did a diagnostic, my phone was OK. Called into customer service at Ticketmaster for help, they had no clue, but kindly made a customer service follow-up ticket. The follow up was no help. The only way I have been able to download my tickets to A wallet was by sending my tickets to friends and they successfully downloaded the tickets to their wallets. When continuing to try I am still getting the same facial recognition prompt and I am unable to bypass. Please fix……this is frustrating and a new problem. Otherwise I have used all facets of the app and had good success.

I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.

this was the worst experience of my entire life. website kept crashing and the queue kept getting “paused” but somehow every scalper or reseller got tickets. they didn’t plan it right at all. they sent out millions of codes for presale but they were surprised when they showed up. they aren’t doing anything to fix it and all they did was turn off/limit commenting because of all the people unhappy with this company. there is no reason it should be this hard. I understand Taylor swift is high demand but that is EXACTLY the reason they should have prepared better for this. I was a verified fan and cardholder but somehow didn’t get tickets for either. I’m trying to get tickets at the end of this week and if I can’t there is nothing I can do. im just really disappointed with ticketmaster and how poorly they did their job. trust me when I say I hope everyone gives this app a 1 star. I hope you get your crap together and become a good business for once. I hope everyone gets a fair shot at tickets next time and if not I will stop buying tickets through you completely. thank you for the horrible experience.

I made sure to check and see that my tickets were printable before I bought them because they were a gift for my parents. After I bought them it said digital only. I emailed customer service and explained the situation, they responded that I would get a email with a PDF within 48 hours. A week passes no email. I contact them again and am informed that the tickets would actually be mailed to me, expected within 10-14 business days. I wait 4 weeks and no tickets arrive. Contact them again and they tell me my tickets are actually printable not being mailed. I go to my account to print them and it says they are still being mailed. I contact them a fourth time about this. Their response is a generic email that my tickets are digital only. I explain the situation the same as I did the first time, even though this was now my FIFTH time contacting them. Their response was the EXACT same generic email that my tickets were digital only as the previous email. So hopefully I can find some way to make sure my parents get in the venue! Will not be ordering through Ticketmaster ever again.

Last night Valentines Day at the Bocelli concert there was no seats nor even a row for the “floor” tickets I had purchased from Ticketmaster. I was sold 2 floor tickets by Ticketmaster and these were part of a wedding proposal. They included VIP lounge. When we arrived to the venue there was no Row 19 and we were told we would have to sit off the floor in a corner seat and that they could not guarantee we would sit together. This led to a very difficult situation and the romantic experience for the night was ruined. We never did get our seats. This is highly unethical and something must be done. Amalie Arena should also take some responsibility in this as they were to set the seating. We saw that duplicate seating had been set up for lower numbered rows and ours eliminated. The show was oversold at our expense. We expect compensation as this was obviously not a mistake. You charge more for floor tickets and this is the service you give your clients. It was certainly not the Valentines evening linked to proposal that I envisioned. It will be interesting to see if Ticketmaster provides a refund for this debacle? Buyer beware when ordering floor tickets.

They gave us the wrong tickets and will not refund us back because of their mistake. Worst experience of my life because of what they did to us. They will take your money and not even care about what experience you get in the end. They make it impossible for you to get a refund even when it is not your fault in the first place. If possible to NOT to USE ticket master for buying tickets! Because of ticket master my kids don’t even want to go to new places. They were both upset about the seats we got because we could not see anything at the show! They made it seem like the best tickets to get and then they give you tickets that seat you directly behind a chair, no elevation to the seats so no looking past someone. The seats were packed in, no leg room, no room to put your things, shoulder to shoulder. Even when they say floor seats, couldn’t see the stage due to the fact that all you could see was the person in front of you almost like giving them a hug. In the end they fraud you out of your seat purchasing and never actually give you the tickets you bought in the first place.

The app is good for the website. My review is about Ticketmaster themselves. I’ve never had an issue with the company until now. I bought tickets months ago and now that it’s about that time for the event they are NO WHEREA to be found. I have all the details about it (thank god for screenshots) and I was billed for it. But I do not have any sort of actual ticket. I have been trying to two days now to get a hold of someone for this. I have found one found number to call them which is not even on their website at all, I found it from an old email. But that brings you directly to an automated voice machine telling you to go online. But the only way they want to do to things to go to your orders and then email them which is great unless ITS NOT THERE!!!! I will never use this company again for anything since it has been more than difficult just to get a hold of an actual human being to get a hold of my tickets which were over $500 and I paid for insurance on them. I will also tell every single person I know this story and tell them why they shouldn’t use this company.

Not only did I loose my sc tickets because my card was declined since my back blocked my purchase. But they failed to keep the tickets in the cart and allow me to purchase again with a different method. Then after that chaos every seat I picked was either already purchase or had an error. I spent 40 minutes clicking all over the map and nothing was available. Looks like Ticket master was filtering out seats as people were buying and their system didn’t filter them out quick enough so they would show as available when they really weren’t. Their whole system went down for a few hours no one could buy anything. They also filtered out sound check that was supposed to be available to a certain presale. And failed to clarify the limits wether they applied only to the presales or to the whole concert. Also season ticket holders got a hold of the sound check tickets which they will try to resale for thousands of dollars. When fans truly just want to see the loves of their life. I hope eventually a better system a petter company overtakes this massive scam of a system.

Not purchase friendly. Can no longer filter only standard tickets (platinum tickets are included in filter for standard), can no longer see tickets within 100 miles from a city only shows local venues. I use this to buy tickets where I can easily drive to shows within a couple of hours from my home and from cities friends live. Why was the distance and platinum filters removed? Why can’t I put in a maximum ticket price without it resetting to the higher prices. If I put in $100 max price and no tickets exist at that price don’t show me any tickets don’t reset my $100 value to $150+. This is ridiculous. Purchasing tickets has gotten to be awful. These issues are very easy to fix and keep inside the app for a quality user experience. Oh well I guess this is what you get when you hire the cheapest programmers money can buy or use AI that’s even more worthless. Just hire a quality programming staff. At least Vivid still shows concert tickets within my driving distance. It looks like I will be buying more tickets from them.

Before you’re gonna purchase anything from Ticketmaster, read my story FIRST. I’ve purchased tickets for Jim Jefferies like a Christmas gift and was really excited about it. I trusted Ticketmaster so what can go wrong, I’ve purchased before, but there wasn’t any problem before of course. Since the Covid started they cancelled more than half of their events, which is totally understandable. What’s not is that they WONT give you your money back! My tickets was for almost 300$ and with everything what was going on, business went down and I really needed my money back. When I was texting them, their customer service was the worst I’ve ever experienced. They told me that I didn’t purchase tickets through them even tho I obviously did! I’ve purchased numerous tickets before even was selling them myself. I even sent them screenshots and they told me they didn’t get any. So they basically stole 300 from twenty year old girl who was unemployed and in a really bad life situation. I’m very disappointed and sad that some business like this still working and earning money on people like me..maybe some day it can be you too.

I downloaded the app on my iPad Pro. And like most apps it goes through the intro pages. So I spent 10 minutes choosing Favorites. Then it gets to the obligatory page that prompts you to enable notifications. Ok where do I tap on this screen? Huh? Nowhere? I don’t want to enable notifications but fine, I’ll go to Settings and see if I enable them it will let me past this screen. What’s that? In the Settings app under Ticketmaster there is no entry for notifications. Okay, let me try the Notifications area of the Settings App. What? There is no entry for Ticketmaster? Let me go back to the app and see if there is any Skip or ANY way of getting past this screen. Tap all over, everyword, every picture, every where on the screen. And I can’t get past this screen. Let me go onto the website in some sore of Contact Us interface to let them know about the app, maybe get some help, and give them money. No way of contacting them. Well, wanted to give Ticketmaster money, but I’ll just download the apps for StubHub or Seat Geek and give them money instead.

I am a huge concert goer. I hate that I have to use TM for everything but no other options if I wanna go to shows. Got screwed this morning on the most frustrating ticket buying experience EVER for one of my favorite bands. One browser wouldn’t let me buy tickets - says to use another browser or app. Log into other browsers and app, they say can’t get in queue bc I’m still in queue in another browser and to return to that browser. Finally figure out to log out of original browser, and log into the app. Find some decent tickets 15 minutes into the sale (fans know that every minute is precious and I’m stressing out here). Won’t let me buy the tickets. Enter my card number over and over again. No error message, no anything - just says “please wait while processing”, then refreshes back to the card entry screen. Lost those tickets ultimately. I was finally able to buy some tickets 15 rows further back and just completed my transaction. This is 40 minutes into the process with lots of frustrated tears and yelling at my screen and now I just feel angry and unsatisfied. Thanks for nothing TM. 😡

I buy two tickets for $120 but the day of the show I find out I’m unable to attend due to covid exposure so I list them for sale on Ticketmaster. An hour or two goes by and they don’t sell so I try to edit my listing to lower the price, I receive an error that says unable to edit listing. I try to cancel my listing but it says unable to cancel. I tried two different computers, different network, same error. I called Ticketmaster but get a recording saying their call center is closed, the recording gives their open times which informed me that they should have been open for another 4 hours. After multiple attempts to edit my listing, trying again hours later, and still receiving the errors, my tickets were left unusable because they were stuck as being for sale. I couldn’t even use them myself if I was able to attend because I couldn’t pull up the barcode or anything, they were stuck there, they just went to waste. Ticketmaster PLEASE fix this issue so others don’t loose their money like I did!

Paid 1500 for two tickets for an NBA Finals game. Cannot login to TM to retrieve my tickets. Tried to call customer support but they are not taking calls. The automated message suggests a live chat. In order to chat you must select the tickets you want to chat about but the problem is that the tickets I want to chat about are not showing up in my account so I cannot chat with them. I tried to email them but got a response saying to wait 48-72 hrs for a response. They say if the event is happening tonight we suggest you use the chat feature but as mentioned above U can only use the chat feature if u can access your tickets. When I tried to call them, I used 6 different numbers I found. None of those numbers had a human on the other end. The message said to “try our chat feature”. As big a monopoly as this company is you would think you could talk to a real person——no, you cannot. It is best to buy directly from the event. TM charges about 15% thru fees. Just the most horrible service I have ever run across from such a well-known company.

I waited in the lobby for an hour before the presale, and it loaded into the que the first time. That was the only positive part of the experience. When the Que finally gets to the front of 2000+ I get an error Message and it reloaded back to the frickn beginning with 2000+ line again. I finally make it into the area to buy tickets it constantly errors out the tickets selections. The errors were hard to remove from the basket quickly, and I watched seats disappear as I struggled to clear my cart. I finally select tickets that don’t error out on the main screen, and then it errors out once I am in the basket after I select the payment method. I get terrified that this error will send me back to the end of the line again. After several buttons pushed I finally made back into the ticket selection. This happened again for the second time. The site had ten days from the announcement of the concert to prepare. They also had whatever time they had from when they got the contracts for this event to prepare as well.